Second Front Systems (2F) is seeking a motivated Customer Success Manager to support our team. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. The work will be dynamic and wide-ranging, supporting the deployment and scale of our Game Warden platform and future platform offerings of Second Front. You will sit in the Customer Experience Team under the Growth Organization and report to the Director of Customer Success. The Customer Success Manager will be responsible for ensuring successful outcomes of applications to the GameWarden platform and providing ongoing Support to a dedicated group of customers. They will conduct kick off meetings, QBRs, & bi weekly syncs to provide post implementation support & be the trusted advisor for 2F customers throughout their journey with us. This role requires excellent workload and account management skills, focusing time where most value can be delivered, and balancing competing requirements.
Note: This position requires U.S. citizenship due to government contract requirements.
Success at 2F Looks Like:
Viewing obstacles as opportunities for growth
Having a bias toward action and tangible, measurable results
Striving to be both compassionate and direct with your feedback
Being team-oriented and inclusive with your actions
Perks & Benefits
This is a full-time role. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.
We offer you:
Competitive Salary
100% Healthcare, vision, and dental coverage
401(k) + 3% company contribution
Wellness perks (Fitness classes, mental health resources)
Equity incentive planTech + office supplies stipend
Annual professional development stipend
Flexible paid time off + federal holidays off
Parental leave
Work from anywhere
Referral Bonus
Visit our careers page to learn more.
WHO WE ARE
At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions.
Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.
Learn how 2F can help you make an impact on national security missions at www.secondfront.com
ONE LAST THING…
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria
We strongly encourage you to apply if you’re interested—We'd love to know how you can amplify our team with your unique experience.
Our mission is to accelerate delivery of emerging commercial technologies to U.S. and Allied warfighters.
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