Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Success Manager image - Rise Careers
Job details

Customer Success Manager

Second Front Systems (2F) is seeking a motivated Customer Success Manager to support our team. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. The work will be dynamic and wide-ranging, supporting the deployment and scale of our Game Warden platform and future platform offerings of Second Front. You will sit in the Customer Experience Team under the Growth Organization and report to the Director of Customer Success. The Customer Success Manager will be responsible for ensuring successful outcomes of applications to the GameWarden platform and providing ongoing Support to a dedicated group of customers. They will conduct kick off meetings, QBRs, & bi weekly syncs to provide post implementation support & be the trusted advisor for 2F customers throughout their journey with us. This role requires excellent workload and account management skills, focusing time where most value can be delivered, and balancing competing requirements.


Note: This position requires U.S. citizenship due to government contract requirements.



What You'll do
  • Churn management and customer retentionSupporting a minimum-viable implementation process
  • Educating customers and improving customer experience
  • Driving account expansion and increasing lifetime value
  • Collecting customer feedback and closing feedback loops
  • Build customer relationships and drive loyalty
  • Mapping customer success journeys and removing friction
  • Building and implementing the right customer success playbook
  • Liaising with the Sales team to understand customer needs
  • Liaising with the Operation & Product teams to understand the Game Warden value & functionality
  •  Facilitating Business Reviews with Project teams & Executives internally & externally


Qualifications
  • 5+ years of industry experience in a Customer Success, Account Management, Renewals Manager, or similar type role 
  • Very strong customer service and excellent communications skills, both written and ora
  • lA history of success leading and directing customers through crisis situations while collaborating seamlessly cross functionally
  • Adaptable and willing to learn new technologies
  • Exceptional account management and time management skills
  • Experience in Salesforce
  • Experience in Gitlab (preferred)
  • Knowledge of compliance regulations and records management pertaining to the ATO process (preferred) 


$120,000 - $140,000 a year
The base compensation range for this role is from $120,000 t0 $140,000.

Success at 2F Looks Like:


Viewing obstacles as opportunities for growth

Having a bias toward action and tangible, measurable results

Striving to be both compassionate and direct with your feedback

Being team-oriented and inclusive with your actions


Perks & Benefits

This is a full-time role. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.


We offer you:

Competitive Salary

100% Healthcare, vision, and dental coverage

401(k) + 3% company contribution

Wellness perks (Fitness classes, mental health resources)

Equity incentive planTech + office supplies stipend

Annual professional development stipend

Flexible paid time off + federal holidays off

Parental leave

Work from anywhere

Referral Bonus


Visit our careers page to learn more.



WHO WE ARE

At Second Front Systems (2F), we equip defense and national security professionals for long-term, continuous competition for access to emerging technologies. Founded by two former U.S. Marines with firsthand experience of the dangers outdated technology poses in combat, our team is dedicated to fast-tracking government access to disruptive, commercially-proven technology for U.S. national security missions. 


Our Game Warden product, a fully managed and compliant DevSecOps platform, accelerates the process for accrediting software as a service (SaaS) applications for government use.


Learn how 2F can help you make an impact on national security missions at www.secondfront.com


ONE LAST THING…

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria


We strongly encourage you to apply if you’re interested—We'd love to know how you can amplify our team with your unique experience.

Second Front Systems Glassdoor Company Review
4.1 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Second Front Systems DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Second Front Systems
Second Front Systems CEO photo
Peter Dixon
Approve of CEO

Our mission is to accelerate delivery of emerging commercial technologies to U.S. and Allied warfighters.

19 jobs
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
DATE POSTED
March 3, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off
Company
Posted 3 months ago