Section Manager Service

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

Who is ASM?

ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 3,800 employees based in 14 countries, including Belgium, Japan, Netherlands, South Korea, Singapore, Taiwan and United States. Together we work to develop Epitaxy, ALD, PEALD, Vertical Furnaces and PECVD thin-film deposition technologies for our customers. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful.

ASM, an inclusive workplace

We at ASM are a truly global organization that works diligently with an open-mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, and that is how we will continue to succeed. We are an equal opportunity employer and value diversity. We recognize and value the differences between individuals, including gender, ethnicity, religious beliefs, sexual orientation, knowledge and experience, work background, age, skills, amongst others. Recruiting and developing a diverse workforce provides a wide range of perspectives. This enables a culture of continuously exploring and adopting new technological ideas and innovations, and it also enables us to deliver excellent products and service to our clients.

Manager Service

Job Summary:

As a member of the Global Sales and Services business unit, the service manager position is responsible for maintaining customer satisfaction while providing highly valued services and support to a key ASM customer.

The primary responsibilities for this role are to lead a team of Field Service Engineers and Process Engineers to provide world class customer service to ensure positive outcomes for an ASM key customer while executing to ASM aftermarket sales strategy.

This position requires significant engagement with strategic customers and is relied upon by a number of ASM senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.

Roles and Responsibilities

• Create /sustain a work environment and culture where safety and quality is a top value
• Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
• Responsible for development of their technical team and performance is proactively managed through real time coaching and corrective actions as necessary
• Ensure all senior technical individual contributor pipeline plans are actively managed
• Full accountability for meeting service operational KPI’s to meet annual operational plan deliverables
• Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
• Responsible for the execution of strategic business initiatives to achieve revenue, margin, market share growth, and operational excellence targets within the service and spares business areas
• Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data
• Owns customer invoicing and participates in service bookings and billings forecasting process
• Owns overall customer satisfaction specific to service delivery

Education
Bachelors or Master’s Degree in a technical discipline or related field.

OR

An equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved.

Experience / Required skills

• 10+ years of experience in semiconductor industry supporting complex capital equipment and process technology
• 2+ years in a leader/ people management role
• Bilingual in English / Korean preferred
• Intermediate proficiency using Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proficient using SAP (do managers use this)
• Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.
• A proven track record of problem solving is a must.

From the very start of the semiconductor industry to the present day, we’ve been technology leaders who have pioneered innovation and brought new processes into mainstream manufacturing. We are collaborating, creating, and delivering on our vision – a shared vision to drive innovation with new technologies and delivering excellence with dependable products. By doing this, we’ll create new possibilities for everyone to understand, create and share more of what they love.

Join us on our journey to unleash the Power of An Open Mind. Be part of our exciting future and apply today!

www.asm.com/en/careers