Job details

Customer Solutions Analyst

Self Financial, a high-growth FinTech company, is seeking a Customer Solutions Analyst to support business domains, projects, and issue management. We are looking for individuals passionate about improving financial spaces for underprivileged communities.

Skills

Bachelor’s degree in finance, operations management, or related field
2+ years of issue and problem management experience
Working knowledge of project management methodologies
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills

Responsibilities

Support existing and new business domains, workstreams, and projects
Engage in business domain and product issue triage, impact analysis, and assessment
Collaborate with stakeholders to develop issue resolution scope and action plan
Identify impacts on operational processes through data analysis and metric evaluation
Provide data-driven improvement ideation for customer operations
Perform thorough quality assurance at every stage of issue resolution and systems development

Education

Bachelor’s degree in finance, operations management, information technology, or similar field

Benefits

Company Equity in the form of Stock Options
Quarterly performance-based bonuses
Generous employer-paid health, vision, and dental insurance coverage
Flexible vacation policy
Educational assistance
Free gym membership
Paid parental leave

To read the complete job description, please click on the ‘Apply’ button

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CEO of Self Financial

James Garvey

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By Self Financial

Self Financial is a leading American credit-building platform and app that works to increase economic inclusion and financial resilience through easy-to-use products that make building credit accessible.

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