Job details

Senior Account Manager

Who You Are:

The Senior Account (Business) Manager has 5-8 years experience and is ready to move into a role that positions them at the center of the action - both with the client and the internal Chiat team.

You will own workstreams, driving projects forward autonomously with oversight from a Business Director, Building the project path and managing campaign development from strategy to execution with a strong understanding of the production process.

Your clients love you and your teammates can't live without you. You proactively move projects forward and make the process better, but also offer a strategic perspective because of your deep understanding of the clients business needs.

You have mastered the art of "story telling" and are able to develop and confidently present a compelling argument. You present information in a way that is easily understood.

As you develop in this role, the Senior Business Manager will also start to flex the muscles that will prepare them for a Business Director role – command of the business, command of the room, mastery of debate, and motivation of the army.

What You'll Do:

The Senior Account (Business) Manager will have close client relationships, run client and internal meetings, tackle contact reports, and make sure the work is delivered on time, on brief and on budget; they will also be responsible for tracking all client approvals, trafficking finished work, and managing the final assets.

Understands the account, the clients and competitors business and the process well enough to have answers to most client questions in the moment
Articulate point of view on work. Understands how strategy shapes creative and can judge if it is on brand. Help prepare and sell the work.
Navigate sticky situations with grace
Goes the extra mile to make way for good work and a good meeting
Masters trafficking, asset management, and server management
Ensure tasks have clear objectives, timings, ownership and deliverables. Drive projects daily
Anticipates storms on the horizons, develops solutions and flags to those who can help
Empathetic to not just the team but also the client
Builds client relationships easily
Motivates the team and senses what they need

Business Department Expectations and Traits

Johnny/Joanna on the spot: Can promptly answer most client questions without having to punt. Has a perspective and ensures it's heard. Masters trafficking, asset management and server management
Has Poise and Presence: Effortlessly runs multiple workstreams, while juggling a schedule full of meetings, both internal and external
Possess Spidey Sense: Has great instincts trusting their gut, taking action when something doesn't feel right. Escalates their suspicions/thoughts to those who need to know before there's a problem
Be proactive, not reactive: Knows things not just by asking the right people, but from experience and offers up that expertise. Further develops solutions to problems as they are flagging, bringing in a more seasoned POV to help drive potential plans
Fight for Creativity: Understands and appreciates the power of creativity and is determined to make exceptional work. Isn't afraid to go the extra mile to sell a great idea
Be Positive, Be Kind: Is empathetic, not only to the internal team but also to our client partners – they understand that our clients have responsibilities other than those that are relevant to the agency. Is able to build solid, long-standing client relationships easily Leadership Expectations and Traits
Command of the business: Is curious about the business of our clients business, and about things like their stock price and how they make money
Command of the room: Is beginning to stand out as a leader in both style and substance
Enterprise Leadership: Thinks about our agency processes and how they could be streamlined and improved. Is interested in the financial side of Business Management and contributes to scope development/management
Mastery of debate: Is becoming more and more comfortable sitting at the center of debate between the agency and our clients, negotiating and navigating both sides of that equation
Motivating the army: Is able to motivate the team, driving action

Who We Are:

TBWA is The Disruption® Company, a global agency collective of 10,000+ creative minds operating in over 80 countries. Named one of the World's Most Innovative Companies by Fast Company four years in a row, and Adweek's 2022 and 2021 Global Agency of the Year, we are a disruptive brand experience company that uses creativity to help businesses acquire a greater share of the future.

TBWA\Chiat\Day develops strategies, advertising and brand experiences for some of the world's most iconic brands, with offices in New York, Los Angeles and Nashville.

TBWA\Chiat\Day Values

Our creative product is everyone's responsibility.

We are tough on the work. We are kind to each other.

When we take care of each other, the rest takes care of itself.

TBWA\Chiat\Day Attitudes

Curiosity: Be open minded to ideas wherever they come; curious people are often unafraid of change;

Collaboration: Self-confidence without a big ego; work with all types of people;

Integrity: What we say is what we do; it is honesty and respect in our dealings with people;

Resourcefulness: To find ways to do whatever we have to do for our clients, and our people

Location:

Given the nature of Business team and the client(s) assigned to this role, we are only considering candidates that currently live in or wish to relocate to New York City.

The annual salary range for this role is $80,000-$110,000 and may vary depending on the candidate's geographic location and experience. Other compensation includes relocation costs, if applicable.

Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don't let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.

TBWA\Chiat\Day Glassdoor Company Review

3.7