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Senior Analyst - Onsite Technical Support - job 2 of 3

MMC is seeking candidates for the Senior Analyst - Onsite Technical Support to work in our Chicago - 155 Wacker office. This role will be 100% onsite.

What can you expect?

  • We are seeking a talented and motivated Desktop Support Analyst to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.
  • You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.

What is in it for you?

  • Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
  • Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
  • A fast-paced, exciting and friendly culture
  • Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:

  • Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies
  • Provide onsite support for walk-in colleagues at TechStop
  • Provide onsite/remote desktop support & take Service Desk calls and chats support
  • Performs activations and supports Mobile devices
  • Perform PC builds/reimages for new hires, refreshes, break-fix etc
  • Assists with setup, and operation of audio visual hardware as; required by end user
  • Determines appropriate hardware/software based on corporate policy and end user requirements
  • Uses corporate Incident Management System to record and track all support work
  • Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incident, and questions to appropriate support groups
  • Supports events, such as infrastructure changes, software releases and BRM etc
  • Provides timely updates to Management about service issues, when appropriate
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers
  • Assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems
  • Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets
  • May assist with the procurement of hardware and software.
  • Performs time tracking tasks, as required
  • Supports team’s abilities and functions through positive customer relations.
  • Contributes to, improvement/enhancement of processes and procedures
  • Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members
  • Performs related duties as assigned by management

What you need to have:

  • 2+ years’ work related experience Required as a Desktop Support Analyst
  • Superior customer service skills
  • Ability to quickly and effectively diagnose and resolve technology issues
  • Work in a very busy and fast-paced environment
  • Stay calm and level headed when under pressure
  • Strong individual / team working ethics
  • Express ideas clearly in both written and oral communications
  • Work independently to plan, organize and prioritize one’s own activities
  • Flexibility and availability to travel to various offices & work after hours if needed

What makes you stand out?

  • Possess positive attitude
  • Bachelor’s degree preferred but not required
  • Self-motivated
  • Strong work ethic
  • A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Marsh McLennan(NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marshadvises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenterdevelops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercerdelivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wymanserves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedInand Twitter @mmc_globalor subscribe to BRINK.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Chicago, IL 60606: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 3 years (Preferred)

Work Location: In person

Our purpose: We make a difference in the moments that matter.

25 jobs
FUNDING
TEAM SIZE
DATE POSTED
June 4, 2023

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