Senior Associate, Commercial Operations

Ginkgo believes that if we are to grow a thriving, sustainable bioeconomy, we must also grow a new market in biosecurity. Our biosecurity and public health initiative, Concentric by Ginkgo, launched a nationwide emergency response to the COVID-19 pandemic, providing end-to-end pathogen monitoring services to schools, communities, and travelers. As we continue to scale Concentric, our work is also evolving into new and exciting directions, from global expansion to the integration of new technologies and capabilities, including our Traveler-Based Genomic Surveillance Plan with the CDC.

Responsibilities

• Support the day to day monitoring of the status of samples throughout the process, and escalate issues as needed
• Coordinate day-to-day lab operations management, including professional communications with lab partners
• Coordinate and troubleshoot logistics for delivery of samples to labs
• Provides onboarding support for new lab partners
• Conduct analysis on lab processing, including calculating key metrics
• Support process improvement initiatives and help develop materials for standardization of procedures
• Support late night and weekend coverage, as needed
• Support special projects, as requested

Minimum Requirements

• Bachelor's degree in biology, technology, or science related field
• 2+ years of relevant work experience in Laboratory testing, research and development, Lab management/Operations, Client Service, or Business Development

Preferred Capabilities and Experience

• Proven track record of project ownership and results orientation in a team setting
• Ability to collaborate, multitask, and adapt to changing priorities in a fast-paced, team-oriented environment
• Strong analytical skills, with an ability to develop fact-based and informed opinions
• Background or Knowledge in fundamentals of pathogen detection methodologies (e.g., qPCR, dPCR, ddPCR, microarray, NGS, antigen/antibody testing)
• High level of efficiency, strong organizational skills, attention to detail, and motivation for completing tasks accurately and on time
• Excellent interpersonal skills, strong communication skills, positive work attitude, and appropriate level of professionalism
• Commitment to quality and continuous improvement
• Interest in working in a high-growth, flexible, and dynamic environment
• Understanding and desire to learn varieties of science and technology in public health, molecular testing, and genetic sequencing

Total compensation for this role is market driven, with a starting salary of $70,000+, as well as company stock awards. Base pay is ultimately determined based on a candidate's skills, expertise, and experience. We also offer a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, Employee Assistance Program, 401(k) program with employer contribution, 8 paid holidays in addition to a full-week winter shutdown and unlimited Paid Time Off policy.