Senior Business Analyst

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

Working in a creative and fast-paced environment, the Senior Business Analyst will either oversee and/or perform the below duties within a program or in support of enterprise and program support functions. Among others, your responsibilities will include the following:

• Provide operations support to maintain the audit software applications and tools which includes administrative activities, maintain data accuracy, and provide training.
• Maintain knowledge of audit business processes, tools, and data to recommend refinements to the current state and/or implement new functionality to introduce efficiencies.
• Lead the analysis, design, and implementation of new functionality in audit software applications and tools.
• Sustain an audit operations model that includes business process diagrams, logical data model, and process and procedure documentation.
• Provide actionable data to support audit management requests to communicate audit performance and activities in the form of reports and dashboard/scorecards.
• Actively participate in Agile methodology: create user stories, manage user backlog, and provide input at the reviews and retrospectives.
• Participate in cross-functional departmental projects as the audit advocate.
• Provide project management support for small- to medium-sized initiatives. Maintain project plans using project management tools and participating in project status meetings and capturing meeting minutes
• Provide oversight of audit firms and serve as a liaison to internal USAC staff and management to ensure the successful delivery of audit assignments.
• Analyze data to plan audit activities, identify business trends, and communicate business issues and organizational implications.
• Conduct vendor invoice verification and manage cost/hours per individual firm task orders.

• 
  Bachelor Degree and/or relevant technical training and certifications.
• Five (5) to Seven (7) years of directly related experience.
• One (1) to Two (2) years of operational and/or technical experience.
• Experience reporting on projects/portfolios, developing process models, identifying metrics, and developing management reports.
• Demonstrated ability to work independently and develop a strong understanding of enterprise data and data relationships
• Experience in analyzing data to identify risks and the preparation of visually appealing presentations to convey the results
• Experience in requirements gathering and preparing required documentation
• Experience to prepare information in a concise and professionally written format
• Experience in conducting user acceptance tests.
• Demonstrated ability to support multiple projects concurrently.
• Excellent analytical and proven problem-solving skills.
• High level of proficiency in Microsoft Office Suite, especially Excel, Visio, MS Project, SharePoint, Microsoft SQL Query, JIRA, and Confluence.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.