Senior Business Systems Analyst (Go-to-Market Systems)
What We're Up to at Tango
Tango believes that rewards, incentives, and payments are more than transactions. They're opportunities to fuel stronger relationships with people, and better performance for business. Whether you're focused on customer loyalty or employee engagement, wellness or research participation, we can help you seamlessly send smiles and drive results.
Why Work for Us
We care about each other and our customers. Our team is autonomous, collaborative, creative, and eager to learn. We are an inclusive and diverse company that offers excellent health, dental, and vision benefits, flexible PTO, and competitive compensation packages. We're doing incredible things with awesome people, and we'd love for you to join us!
The Job
Tango is excitedly seeking a Senior Business Systems Analyst to identify opportunities for process and systems improvements, efficiency, and scalability! With your experience supporting Go-To-Market and Revenue Operations teams, you will be positioned to focus on driving impactful initiatives for Tango's Revenue Org (with a special focus on marketing) and build bridges across teams, processes, systems, and data.
Tango's Business Systems team is mission-driven. We were chartered to look across our organization to manage, develop, automate, scale, and continuously improve business processes, systems, and integrations to serve internal stakeholders and ultimately our customers. You will engage with colleagues, analyze problems, lead workflow mapping jam sessions, research and report on trends and patterns, and make data-driven recommendations. To deliver, you will administer, configure, and build upon enterprise applications, automations, and integrations with a best-of-breed suite of tools and an affinity for low-code/no-code development. We have big goals ahead of us, and this Sr. BSA will be instrumental in helping achieve them!
Please Note: this is a systems/business technology role, as opposed to being operationally focused.
Reports To: VP, Business Technology
As a Senior BSA at Tango, you will:
- Guide day-to-day operational aspects of business systems, including administration, configuration, training, and documentation.
- Analyze business processes across the organization and identify areas for efficiency improvement and automation.
- Assist with triage and backlog prioritization for managed systems.
- Use workflow diagramming and data modeling to refine the flow of information and provide assets for functional and technical development.
- Design and build integrations and automation between enterprise applications using native integrations, automation/integration platforms, and/or custom development.
- Extract, scrub, quality control, normalize, and model data, following guidelines.
- Complete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockers.
- Engage vendor support via designated channels and field critical issues.
- Promote and share best practices to help guide the team towards continuous improvement. Provide mentorship, guidance, perspective, and training to junior team members.
- Engage stakeholders to translate business requirements into requirements for execution, using agile methodologies.
To be effective in our Senior BSA role, you must have:
- 6+ years of meaningful work experience in Business Systems administration and integration.
- 4+ years work experience with understanding and helping to optimize B2B marketing, sales, and/or customer success processes.
- Experience with modern marketing automation, sales, and customer success platforms.
- Experience extracting (eg: SQL). translating, and presenting data, as well as modeling data for integration, automation, reporting, and dashboards.
- Strong understanding of project management methodologies across functional teams.
- Ability to effectively engage collaborators to elicit and define business and system requirements in an agile environment. Strong verbal and written communication across all levels of business, including executive leadership and end users.
- The ability to spot & analyze problems, develop alternative solutions, and take action.
- Willingness and ability to appropriately guide and mentor junior team members.
Our ideal Senior BSA at Tango will have most of the following skills and experience:
- Bachelor's Degree in Information Systems, Business Marketing, or related field, or equivalent experience.
- Experience with and administration of multiple business systems across CRM (Salesforce Sales, Service Cloud), Marketing Automation (eg: HubSpot, Marketo), data enrichment (eg: Clearbit, Zoominfo), ABM (eg: Terminus), automation/integration middleware platforms (eg: Workato, Tray.io, Boomi), and other GTM/Rev applications.
- Experience with lead scoring and predictive analytics.
- QA/Testing experience, including end user acceptance (UAT) testing.
- Salesforce and/or other relevant certifications.
- Experience working in a systems implementation practice, management consulting firm, or fast-growing SaaS environment.
Salary: The targeted pay range for this position is between $116,000 to $146,000. Please note that the actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience. Certain positions are eligible for additional forms of compensation such as bonus.
#Li-DNI #Li-Remote #BI-Remote
What You'll Get From Us
- Competitive compensation package (money isn't everything, but it helps)
- Medical, dental, and vision benefits (100% employer paid premium)
- Flex PTO and a generous holiday schedule
- 401(k) matching up to 6% and equity opportunities
- Choice-First Plan allows employees to choose to work from home, at our Seattle HQ, or hybrid
- A work-from-home monthly stipend for all employees
- Award-winning culture that fosters autonomy, creativity, inclusion, transparency, and ownership
- Dog-friendly Seattle office!
Remote Work Eligibility
Tango has a flexible work policy, allowing most employees to work from home, in our Seattle office, or in a hybrid format. We are currently set up to employ people in most states, but there are a few where we aren't able to operate yet. We anticipate expanding our operations to include more states in the future, and we welcome your application if you reside in an unapproved state. For now, we can only consider applicants from unapproved states if relocation to an approved state is an option for you. Approved states are: Alabama, Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Tango is an equitable and equal opportunity employer; we're strong because we're diverse and prioritize inclusive practices. All applicants will be recruited and considered for employment regardless of their social identities, including but not limited to race, gender, color, religion, belief, national origin, age, sexual orientation, disability, and other protected classes. We thrive in the areas of recruiting and hiring when we have a growing awareness of the challenges faced by underrepresented candidates during the application and hiring process. We encourage all candidates to apply for roles they feel they have the skills to fulfill or a willingness to learn.
We at Tango take the protection of your personal information very seriously. We will never ask for financial information of any kind or for payment during the job application process. Please take extra caution while examining the email address of the individual you are communicating with, as scammers may misspell an official Tango email address or use a slightly modified version. Emails from us will come only from an official @tangocard.com email address. If you suspect a role or job ad is fraudulent, or that you are being contacted by a scammer pretending to be a representative of Tango, please contact us. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.
By
Tango
Tango is a successful mobile app with over 400 million registered users. Founded in the US, Tango launched in 2009 as the first cross-platform voice and video-calling app. It has since expanded into the social networking and creative content space...
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