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Senior Care Management Assistant - remote image - Rise Careers
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Senior Care Management Assistant - remote

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Under the supervision of a Case and Condition Management Manager, provides administrative support to the clinical Case Management team. Responsibilities include triage of Customer Segment Task list, outreach to members.

MAJOR ACTIVITIES:

  • Reviews and processes case and condition management referrals from Customer Segment task lists per guidelines.
  • Review task note and members’ discharge status to prioritize work schedule.
  • Check members’ eligibility and demographic information.
  • Outreach call to members following Case Management guidelines
  • Appropriate and thorough documentation of referral and calls in medical management system utilizing standard documentation
  • Introduce case management program and upon acceptance, schedule appointment at members’ convenience or warm transfer to a registered nurse case manager.
  • Any immediate need or crisis identified is transferred to clinical designee (Sr. CMA MUST REMAIN ON LINE TO ANNOUNCE CALL)
  • If call is unsuccessful, Sr. CMA follows the appropriate failure to contact process and generates letter
  • If appointment is scheduled,Sr. CMA will add appointment time to case manager’s outlook calendar and generates a task per guidelines.
  • If warm transfer,. Sr. CMA transfers member to case manager and generates a task per guidelines.
  • When unable to reach member, or member declines, document in medical management system as per guidelines.
  • Documentation is in compliance with NCQA guidelines
  • Develop tickler list for next business day, which includes any unfinished tasks.
  • Complete weekly and monthly stats.
  • Functions as Preceptor to new Care Management Assistants
  • Retrieves and processes voice mails and external case management referrals per guidelines.
  • Other duties as assigned

Education and Experience:

  • High school diploma, degree preferred.
  • Computer skills required.
  • Prior experience as CMA or Precertification Specialist position preferred.
  • The incumbent must be able to learn quickly, think logically, possess a problem-solving aptitude and understand the relationship between the IBC Family of Companies and Managed Care Programs.
  • Attention to detail and accuracy is crucial.
  • This position requires excellent customer services skills including an understanding of medical terminology in order to provide the best service to members and case management staff.

Independence Blue Cross (IBC) provides health insurance and related services to some 2.2 million members in southeastern Pennsylvania and, through its subsidiaries, to more than 3 million people nationwide. The company's plans include Personal Cho...

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DATE POSTED
June 10, 2023

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