Senior Consultant

REMOTE - US

Job Profile

As a Senior Consultant you will place the customer at the center of everything we do, making their journey simple, valuable, and delightful. This is an individual contributor role that is focused on helping the customer implement well designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training.

Role & Responsibilities:

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success
• Facilitate thorough discovery and data gathering sessions with customers
• Work with the Solution Architects to build a Solution Blueprint based on the data gathering for best possible design
• Define, manage, and deliver on customer expectations throughout the implementation process
• Configure Legion products according to the solution blueprint, updating design documents as-needed

Customer Centric Consulting

• Provide configuration reviews and configuration knowledge transfers to customer
• Deliver live customer training for areas such as train the trainer for administrators and store managers
• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer
• Assist customers with software testing along with roll out activities such as data loads and system initialization
• Develops long lasting relationships
• Actively set and manage expectations
• Continually acquires knowledge about our customers and solutions to grow adoption
• With occasional guidance, communicates well in demanding situations internally and externally to all levels of individuals in ways that support troubleshooting and problem solving
• Be familiar with compliance and labor laws and how they impact customers

Project Management

• Understands flexibility and learning how to prepare when needs change
• Identifies and documents requirements and processes
• Seeks guidance on aspects of requirements that are out of immediate scope
• Identifies business process improvements
• Identifies noticeable use cases
• Learning to understand and prevent scope creep
• Manages configuration tasks assigned within the implementation project plan
• Work with teams within Legion to ensure implementation timelines and support SLAs are met

Legion Expertise

• Identify, report and prioritize bugs & enhancements
• Gain and maintain core product expertise for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Recommend best practices for using Legion to help store managers and team member's to get the most from their Legion investment

• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology and the Legion product

Commitment to One Another

• Works and supports others to help understand what is needed to improve understanding of our processes and policies
• Accepts personal responsibility for quality and timeliness of work; achieves results with little oversight
• Recognizes the need for quality work and produces quality work on the most important aspects of the job
• Sets personal objectives that meet organizational needs

REQUIRED SKILLS AND QUALIFICATIONS

• Passion for helping customers adopt new AI technology
• Experience in operating environments in retail, hospitality, restaurant or other industries to understand and identify labor challenges that Legion solves
• Demonstrated foresight to align customer expectations and project timelines to ensure customer KPIs are met
• Strong diagnostic capabilities to assess customer reported problems and determine whether it's a software or user root cause
• Enjoys delivering effective and engaging training to customers
• Organized and plans for customer meetings to get effective outcomes and ensure the customer is on track in the project plan
• Analytical problem solver that can understand a customer's requirement and translate that into an actionable configuration of software
• Career driven individual looking to grow in a fast paced startup
• Minimum 5 - 10 years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Self-starter and problem solver that is comfortable working in a fluid and flexible work environment
• Highly motivated, enthusiastic team player, driven by delighting customers
• Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
• Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
• Influences effectively with all levels inside and outside the organization (you will be working with Senior Leadership)
• A style that combines quick, entrepreneurial decision-making with enterprise process and organization

PREFERRED QUALIFICATIONS AND ATTRIBUTES

• Proactive and able to command respect through intelligence, hard work, and persistence
• Personal passion and fervor for industry-leading next-generation technology
• Ability to operate in an environment with limited resources
• A great communicator who can distill powerful messages which resonate with customers
• Track record of building positive relationships with peers
• Continuous and thoughtful listener, able to learn from others and leverage input
• Strong personal work ethic focused on high priority issues; action and results-oriented
• Unquestionable integrity, credibility, and character; demonstrated high moral and ethical behavior

COMPENSATION & BENEFITS

Salary Range: $90,000 - $145,000.

At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, Legion determines pay for positions using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers allowing employees room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position.

Benefits include, but are not limited to:

• $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment
• 401k plan
• Unlimited Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion

ABOUT LEGION

Legion is seeking world-class talent to help us capitalize on a massive opportunity to enable the future of work for the 2.7 billion-person strong hourly workforce. Legion powers the future of work by redefining how companies manage and empower their hourly workforces. Legion's autonomous, AI-powered Workforce Management platform enables companies to tightly manage labor spend while ensuring great experiences for their employees and customers. The software accurately forecasts demand, computes precise labor needs, and staffs the right employees at the right times based on employee skills and preferences. These uncertain times also require healthy workplace features that automate the scheduling of healthy employees and offer immediate response protocols in the event symptoms are detected. These capabilities and more are already built directly into Legion.

Legion's modern cloud platform pairs cutting edge machine learning, artificial intelligence, and beautiful interfaces to deliver over 10x return on investment. Legion was founded by Sanish Mondkar, the former Chief Product Officer of SAP, and serves many innovative customers including Cinemark, Racetrac, Five Below, Philz Coffee, and Barry's Bootcamp. Legion has been recognized by Gartner as a Cool Vendor and was recently included on JMP Securities' Hot 100 List of the Best Privately Held Software Companies. Legion is backed by preeminent venture firms such as Norwest Venture Partners, First Round Capital, Webb Investment Network, and XYZ Ventures and is based in Redwood City, California.

BACKGROUND AND OPPORTUNITY

The hourly workforce currently constitutes almost 60% of the overall labor market in the United States and these nearly 80 million hourly workers are the driving force behind many of our largest domestic industries like food/beverage, retail and hospitality. Management of this workforce has historically been difficult due to high churn (average of 60%), high cost of replacement (average of $3,200 per employee in retail) and now new challenges are developing as millennials enter this market. The retail vertical alone spends $62 billion dollars a year on replacing workers and over 50% of hourly workers leave their jobs because of flexibility reasons.

In our modern, Uber-ized times, younger folks seek gig-like flexibility, modern mobile first technology and compelling work options. They want to use an app on their phone to schedule work, not haggle with the manager over their schedule on a week to week basis. Likewise, employers are increasingly in need of a flexible and efficient labor model that supports the innovations (think pop up stores, home delivery, mobile ordering, service options etc) needed, and frankly demanded, by today's modern customers. Mid-market organizations have never had a technology platform to manage their hourly workers and the enterprise is mired in decades-old technology (think Kronos, Infor) that's both user-unfriendly and wildly ineffective for managing today's modern hourly workforce. There is a huge opportunity to modernize and upgrade how hourly workers interact with their employers and while enabling employers to be elastic, efficient, and innovative...but no one has cracked the code until now.