Senior Customer Success Manager

Who We Are:

PERSUIT is a LegalTech startup based in NYC that’s changing the way companies engage outside legal counsel. Our clients are well-known brand names who now have the transparency they need to actualize savings in the millions on their legal spend.

What You’ll Be Doing:

• Managing a small book of business with our most strategic clients
• Leading client training and providing strategic consultation to corporate law department leaders around best practice RFP and AFA strategies
• Ensuring users are fully utilizing our platform to drive customer value
• Providing technical support to our clients and partner law firms
• Renewing and upselling customer contracts
• Creating, updating and maintaining online training materials
• Assisting with new client and law firm onboarding- set up new PERSUITers for success
• Collaborating across teams, providing strategic direction and input
• Implementing new strategic initiatives, driving our clients’ success

Who You Are:

• Bachelor's degree required
• 10+ years of professional experience, with 7+ years of Enterprise SaaS Customer Success experience
• Demonstrated success managing top strategic accounts within Fortune 100 accounts
• Strong understanding of the client lifecycle, ability to navigate complex organizations and interact with both Executives and end users
• Knowledge of the legal pricing, law firm RFP process, and/or corporate legal departments is a bonus
• You’re both a strong writer and public speaker, and are great at communicating complex messages in simple ways
• You strive for excellence and have a track record of overperformance to match
• You’re comfortable in a fast-paced, high energy environment
• Ability to travel up to 30% to client meetings, conferences and events, and internal meetings

For candidates based in the NYC metro area, we have a hybrid work schedule in our office. We are also open to remote applicants anywhere within the US.

For NYC based applicants, the base salary range is $130,000-140,000.

We’re committed to providing transparency in regards to salaries to our applicants. We’re also committed to constantly reviewing our data to ensure our benchmarks are in line with the market, and we’d still love to hear from you if your expectations aren’t in line with the listed range. Please also note these ranges are base salary ranges, and there may be additional compensation elements, such as bonuses, commission, retirement plan contributions, equity, etc.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Wellness Resources