Senior Customer Success

Blueliv is an award-winning cyberthreat intelligence provider based in Barcelona. Our company brings together a multidisciplinary, international team in a fast-paced working environment.

We are looking for a talented and passionate applicant to join our team in Barcelona. The candidate will report directly to the Customer Success Director and will be tasked with leading our customer satisfaction strategy. Proven experience in Customer Success best practices in B2B companies and great interpersonal skills are a must for the role.

If you know how to deal with clients, how to implement new customer success processes at an international level, and want to learn about cybersecurity, please keep reading!

Your responsibilities:

• Define and implement new methodologies and tools to improve customer satisfaction and measure their impact
• Manage client relationships and maintain high satisfaction levels through continuous interaction
• Deliver excellent customer service via e-mail, remote meetings and phone calls
• Ability to listen to customers and understand their needs, detecting potential upsell opportunities, new needs and/or issues that can affect client satisfaction
• Collaborate with internal teams to understand new product offerings; provide insight on the product roadmap to support present and future customer needs
• Build relationships with key customer stakeholders and train new members on processes, capabilities, use cases and impact

Required experience:

• A minimum of 5 years of experience in Customer Success / Account Management with increasing responsibilities, ideally in a SaaS environment and with cybersecurity knowledge
• Manage client relationships at different levels, from users to stakeholders and maintain high satisfaction levels
• Hands-on, must be able to perform strategic and tactical thinking as well as execution
• Strong interpersonal skills, able to communicate with internal C level and external stakeholders
• Ability to multi-task, be proactive and results-oriented with excellent organizational skills and strong attention to detail
• Effectively solve problems and conflicts while maintaining the Blueliv values and policies
• A true team player with a positive ‘can do’ attitude
• Affinity towards working in a fast-paced, dynamic, challenging and constantly changing environment
• Spanish and English are mandatory (native or fully competent), additional European languages are a plus (bonus points for Portuguese and/or German)

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Our objective is to develop an environment which attracts, develops and retains the best talent of the cybersecurity industry from a variety of backgrounds and origins where they can grow and feel empowered to bring added-value to Blueliv.