DealHub is known for its professional and thorough support team, and its kind and patient attitude. Our worldwide Support team is growing and we are seeking for a talented, passionate, and enthusiastic Senior Product Support Specialist to lead the most appropriate professional service to our customers.
As a Senior Product Support Specialist, you will provide a world-class support to our customer's Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
As a Product Support Specialist you will be responsible to:
- Provide fast, professional, and personal support to Dealhub’s customers worldwide
- Work on a ticket system, do troubleshooting, and communicate with the customers with various media (emails, phone calls and video calls)
- Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
- Understand the customer’s situation and problem, and act as the expert function for the customer
- Make the customer satisfied with the solution and support provided
- Work in extensive interfaces in order to provide the desired and suitable solution to the client
- Act as a customer-centric storyteller: interpret, summarize, and simplify quantitative and qualitative insights from multiple sources into compelling stories about the customer experience that is succinct, easy to understand, and invoke a strong desire to act
REQUIREMENTS
We expect you to:
- Have proven experience of at least 4 years in Customer Support roles from SAAS companies.
- Have excellent communication skills and being flexible and responsive to dynamic situations
- Be bold and ambitious - think out of the box and lead a surprising and creative problem-solving approach
- Be able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently.
- Being a team player who understands that collaboration is the key to success, whilst being independent, self-motivated and a self-starter with a “Can do” attitude.
- Learn fast and have high attention to details. You’re a structured, curious, analytical, and investigative thinker who can dive into various sources of data to identify opportunities.
- Be able to commit to SLA and consistently deliver with high quality whilst meeting tight deadlines
- Have previous experience with CRM (Salesforce/ Microsoft Dynamics is an advantage)
- Have prior experience with SQL queries - Advantage
- Have bachelor degree in a relevant field (Information Technology/ Information Systems)
- Be Fluent in English (both written and verbal)
Job Type: Full-time
Salary: $70,000.00 - $120,000.00 per year
Schedule:
Ability to commute/relocate:
- Austin, TX: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person