Senior Database Engineer

Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the "Subscription Economy" a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.

Our vision is simple: we call it "The World Subscribed." It's the idea that one day every company will join the Subscription Economy - a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world's best companies to win in the Subscription Economy.

THE TEAM

We are looking for a Senior Database Engineer (DBE) to join a team of talented Engineers. This role will be a member of the Database Engineering & Operations group within Zuora's Cloud Engineering and Technical Operations organization, which supports and scales customer facing Zuora services and underlying infrastructures. The DBE will be responsible for operating, automating MySQL and similar database instances across Zuora's platform.

WHAT YOU'LL ACHIEVE

As the performance of the database is critical to the response time of the application, and the Zuora service is business critical to every single one of its customers, this role is critical to the success of the business itself. You will make a major difference in how the service scales and sustains data availability, scalability, performance and recovery capabilities. The DBE should have significant background and expertise in database administration on Linux and open source environments, and be fluent in best practices in designing optimal systems, storage architectures and automation frameworks. You must also be security minded and continuously exercise good judgment in ensuring the privacy and integrity of our customers' data.

Prior experience in managing database systems that store highly sensitive data and adhere to regulatory compliance such as PCI and SAS70/SSAE16 is a must. This role will work closely with fellow members of the Engineering teams to maintain business continuity and performance.

• Participate in design reviews with Engineering to ensure a given release does not compromise the security, integrity or quality of the underlying data structures used by the application
• Maintain high security and ethics, adhering to regulatory compliance such as PCI and SAS70/SSAE16 with respect to data storage, management, and access
• Automate tools and processes to establish trends in data growth and forecast capacity needs
• Execute data migrations and database upgrades as part of Zuora's product releases and ensure our automation is keeping up with our ever increasing database growth
• Ensure all databases and processes follow best practices and fit into the strategy. Initially perform, and longer term provide oversight for all MySQL, Oracle, Snowflake administration including installation, configuration, replication, backups, and performance tuning
• Work with the various Engineering groups and ensure database changes are in-line with operational standards and meet the strategies needed to scale Participate in on-call responsibilities, including at the database and storage tier.
• Work hand in hand with Release Engineering teams to support database changes required for new code deployment

You will take part in a shared on-call rotation that won't cripple your life or kill your soul.

WHAT YOU'LL NEED TO BE SUCCESSFUL

• 7-10 years of experience as a MySQL and/or Oracle Database Engineer
• Excellent coding and automation skills using Python and/or Shell Scripting
• Good experience with public cloud technologies such as AWS and Microsoft Azure
• Drive best practices in monitoring databases with the ability to identify key performance indicators and put facilities in place to alarm on-call personnel for actionable events.
• Expertise in various MySQL replication technologies including when to use one method over another, limitations, and alternatives
• Fluency in horizontally scaling database infrastructures (MySQL clustering, Oracle RAC, Snowflake high-available architecture)
• Strong track record at implementing automated solutions for database operations, including failover, schema changes and sharding to name a few using technologies such as Ansible, Puppet, Jenkins, Terraform
• Experience with on-call and customer incident investigations and root cause analysis at database and storage tiers.
• Experience with Snowflake in administration, monitoring, security, managing roles and permissions, and performance tuning (preferable).
• Experience with managed database services provided by AWS and Microsoft Azure (preferable).

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and "wellness" days and company wide winter break
• Generous, flexible time off
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

• Specific benefits offerings may vary by country

About Zuora

As the Subscription Economy leader, Zuora empowers today's innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we've added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

"ZEO" Culture

At Zuora, we're building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You'll be empowered to think like an owner, take initiative and together, with the support of your team you'll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.