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Senior Director, Analytics

We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 2.9 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation!

The passion of our people and dedication to their craft continues to drive our dramatic global growth.

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

As Senior Director of Analytics, your work will be instrumental in shaping how Ada leverages organizational data including application, sales, and operational data to drive business decisions and measure performance. You will be working directly with our SVP Operations to stand up Ada’s Analytics Center of Excellence. You will service multiple orgs within Ada as they look to leverage customer, business and product data in their decision making.

About You

10+ years of technical leadership experience, with demonstrated experience working cross-functionally with Engineering, Product and Operations teams.
5+ years of experience in a data analytics leadership role.
Experience owning and maintaining organizational use of BI tools such as Tableau and Looker.
Experience building and leading teams of data scientists.
A thought leader in terms of using data for driving business outcomes; you thrive on educating those around you in best practices and how to integrate appropriate data into business decisions.
Experience working in an Agile environment.
Passion for data education and literacy.

Outcomes

Partner with Product and CISO to set the standards and controls for quality of analytics data across the company. Ensure data is derived, maintained, accessible to satisfy business analytics needs.
Define a cost-effective strategy that balances the use of data scientists and BI tools, such as Looker, to maximize business outcomes.
Evaluate existing BI solution and its ability to to answer business questions in a performant and cost-effective way.
Partner with Eng, GTM, Product to define and execute against a data roadmap that supports business objectives
Partner with senior leaders to understand organizational KPIs, understand the input metrics, and support with needed data.
Support the data needs of a cross-functional customer set (GTM, Product, Customer Success) through a team of data scientists and BI tooling.
Develop a framework for evaluation and prioritization of data asks across the organization to satisfy the highest impact asks.
Partner with each department to help them proactively use data and analytics to achieve their goals.
Collaborate with our Infrastructure team on the requirements, performance, and maintenance of our data lake.

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Benefits

Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan

Perks

Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

About Us

Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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