Senior Director, Case Manager | Technology

Who We Are

FTI Consulting is the world's leading expert-driven consulting firm. Over the last 40 years, FTI Consulting experts have served as the trusted advisor to Fortune 500 companies and the world's leading law and private equity firms when they are facing their greatest opportunities and challenges. Our strong performance and continued success are a direct reflection of the ambition, energy, and commitment of our talented professionals across the globe to make a positive impact for our clients and communities.

At FTI Consulting, you'll be inspired and empowered to make an impact on headline matters that change history. Working side by side with the world's leading experts in your field, you'll be surrounded by an open collaborative culture that embraces diversity, recognition, professional development and most importantly, you.

There's never been a more exciting time to join FTI Consulting and this is where you will do the most exciting and fulfilling work of your career.

Are you ready to make an impact?

About the Role

This Senior Director position is within FTI Consulting's Technology practice. FTI Technology utilizes modern review platforms for native document review and case management. A Senior Director is responsible for managing multiple aspects of specific client matters. Our practice primarily provides professional consulting services to corporations and law firms for coordinating document review and production using Relativity or Ringtail/Nuix Discover.

This is an ideal opportunity for someone who:

• Learns well on the fly - while we do have training materials and sessions, the majority of learning occurs on the job from your colleagues as you contribute to a project.

• Is technically minded - all our work requires thinking in a logical, mathematical way about processes and sets of data.

• Works flexibly with a variety of team members - we work on a variety of projects at the same time, each of which can be staffed differently.

• Is eager and excited to learn - a positive, open-minded attitude will ensure quality work and bodes well for long-term career development.

• Works hard - while we do innovate, everyone has regular assigned tasks that are part of the overall workflow and on which high quality client service depends.

• Enjoys solving the impossible - we often receive requests that require us to consider difficult questions and develop new processes.

• Has the ability to travel when requested. Average travel is less than 20%.

What You'll Do

• Proactive project planning and driving including agenda setting and timelines, leading internal and external discussions, task management and monitoring deadlines.

• Serve as a primary point of contact for client/counsel including management of expectations and development of processes to successfully meet client end goals.

• Work collaboratively with multiple teams to ensure seamless completion of tasks and handoffs.

• Work to ensure a quality product and delivery of all work via QC checklists within established timeframes.

• Manage project staffing and resource allocation.

• Manage expenditures with budget estimates; maintain communication with client and project team regarding project scope and modifications.

• Identify risk and work with team to implement processes to mitigate.

• Introduce additional FTI services to clients as needs dictate.

• Provide superior client service in demanding, deadline-driven situations.

• Maintain professional image within the firm and project same to those outside the firm.

How You'll Grow

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth, and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth.

What You Will Need To Succeed

Basic Qualifications

• BS or BA college degree required, 8 years of eDiscovery related experience.

• This role requires travel to clients and FTI offices.

Preferred Qualifications

• 8 years of legal / electronic discovery / case management or consulting experience.

• Proficiency or Knowledge of Relativity databases.

• Knowledge of Ringtail/Nuix Discover databases or similar document review management applications such as Concordance, Introspect, Summation.

• Strong proficiency with Windows and related software, especially Microsoft Excel and SharePoint.

• Excellent communication and client interface skills (verbal and written).

• Outstanding client service in demanding, deadline-driven situations.

• Ability to work independently in fast-paced, multi-task environment.

• Demonstrated proficiency in leading people in a team environment.

• Ability to think clearly under pressure and strong logical reasoning skills.

• Willingness to take on new and challenging tasks to assist team in successfully meeting deadlines.

• Qualifications - External.

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