Senior Director, Social Care and Community Partnerships

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are-in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

As the Director of Social Care Strategy and Partnerships, you will advance Cityblock's social care offerings, brand, reputation and partnerships nationally and set strategies to drive our presence and value in the communities where our members live to ensure members receive timely, high quality care and are well engaged with Cityblock.

Reporting to the SVP of Engagement, Marketing and Social Care, you will lead the development and execution of a social care and community partnerships strategy to 1) complement, support and extend our social care offerings and care model designed to address specific social determinants of health needs 2) develop Cityblock's brand and reputation nationally and in our communities; and 3) build strong relationships with third party social care vendors and community organizations and agencies, coalitions, advocacy organizations, policymakers to support coordinated care and referral pathways for Cityblock's members and 4) design social care interventions and fundamentals alongside our care model and population health teams.

You will partner with Cityblock's market leadership teams, care teams, partner success and community engagement liaisons on the ground across all markets to understand the needs of the members, how strategic partnerships may address those needs, and how our care team members can collaborate to make and manage referrals to community-based organizations. You will set a strategy and framework that the markets can execute and build upon and support best practice sharing.

You will also partner closely with other leaders across Cityblock, including but not limited to Engagement, Clinical Care Services, Operations, and Product to develop and execute strategies to round out our social care offerings through partners and better engage members and their families.

Your work will be centered around three domains:

National Strategy and Relationship Management

• Advance the Social Care Strategy, including our use of Social Drivers of Health (SDoH) data and approach to scale across our markets
• In collaboration with population health, care model innovation, behavioral insights and design, engagement and marketing, design a framework for scalable social care offerings, inclusive of our community partnership approach
• Understand the landscape of social needs vendors to establish innovative partnerships and programs designed to address specific SDoH needs for our member base
• Identify member needs and foster relationships with social care organizations that provide services to meet identified needs
• Lead end-to-end partnership development, including vetting, contracting, scope and market prioritization, referral workflows, and implementation of projects.
• Identify, develop, and manage partner relationships; work with partners to compose data-driven strategic goals for collaborative initiatives.
• Maintain frequent, ongoing communication with partners to ensure opportunities are realized
• Work with Network and Market teams to implement programs and partnership strategies, with an evaluation framework, and key performance indicators to measure progress.
• Identifies and supports operations that enable data sharing, real-time collaboration, member acquisition and other key functions across the organizations

Local Market Guidance and Support

• In collaboration with market leadership, design a framework for partnering with Community Based organizations (e.g. shelters, food pantries, legal services, elder services) to bolster capacity to participate in meaningful partnership with Cityblock
• Establish a community of practice with market based community engagement liaisons to support best practice sharing
• Develop a playbook for CBO network management and relationships for new markets
• Advocate and lead efforts to support tooling and optimal social care referral management workflows for markets

Multi-market partnership execution and measurement

• Prioritize partnerships based on market and member needs
• Support care team members in troubleshooting navigation of available resources
• Along with Provider Network strategy, advocate for a streamlined CBO partner database and relationship management workflow
• Liaise internally to ensure that member-facing teams are on-boarded and trained effectively to be able to leverage the strategic partner network and deploy community resources appropriately.
• Inform member outreach strategies and approaches based on information gathered from formal and informal community engagement.
• Day to day management of multi-market strategic partnerships including referral partners, criteria for expansion or exit criteria

Requirements for the Role:

• 8-10 years of experience in strategic partnerships, business development or community engagement with 2+ years in community centered partners
• Bachelor's Degree in social work, human services, or related field
• Understanding of how social determinants impact health care and experience in interfacing between health care and social care providers
• Ability to structure partnerships and negotiate contracts
• Excel at representing Cityblock externally
• Deep knowledge of social determinants and the social services sector
• Effective communicator to internal teams and external partners
• Ability to develop collaborative relationships quickly
• Can work in a matrix environment
• Represents and advances the Cityblock brand in the community and in public-facing events
• Bias towards execution

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $146,761 to $186,000. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.