Senior Director, Strategic Analytics - job 1 of 3

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. Restaurant concepts worldwide rely on BentoBox as their digital front door for elevated design, built-in marketing tools, actionable data, and a best-in-class customer experience that’s built for growth. BentoBox is trusted and loved by industry leaders such as José Andrés’s ThinkFoodGroup, Danny Meyer’s Union Square Hospitality Group, Emmy Squared, Suerte, and The Meatball Shop.

Our mission is to empower the world's restaurants to succeed in their mission of hospitality

About the Role:

Location: NYC or Remote

As part of our Strategy and Business Operations practice, this role is focused on identifying high-impact business opportunities for BentoBox, primarily leveraging quantitative analytics and grounded in qualitative research. Responsibilities include a mix of proactive problem solving and reactive strategic support. This role is responsible for a small team, will build out and define best-practices, and will report to the VP of Strategy and Business Operations. This individual will also work closely with the Sr. Dir of Special Projects and Sr. Dir of Business Strategy. 

The right candidate will be able to operate in a fast-paced environment and add structure to ambiguity in order to create value. You know how to decompose a messy business problem into logical questions that can be answered with data. You can think strategically, and yet have a meticulous eye for detail. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

What You’ll Do:

• Cut through ambiguity to clearly define problems, structure analyses, synthesize key takeaways and get to a recommendation
• Leverage a data-driven approach that embraces both quantitative research and qualitative feedback from internal/external stakeholders to drive business outcomes
• Provide analytics support for a Strategy and Special Projects team that is focused on solving high-impact, complex, cross-functional business challenges
• Lead a high-impact Strategic Analytics team that can solve tough, complex problems for a rapidly growing business

Secondary Responsibilities

• Lead by example and define best-practices for data analyses
• Manage cross-functional strategic projects from end-to-end, ensuring efforts are appropriately prioritized and using data to evaluate and enhance project efficacy 
• Work collaboratively with cross-functional leaders from Marketing, Sales, and Customer Success to ensure work is completed on-time and that each functional area is set-up for long-term success
• Flex and adapt as the organizations’ needs and priorities shift; be willing to play multiple roles to support project execution and enablement
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Experience We’re Looking For:

• Bachelor’s degree with an emphasis on coursework of a quantitative nature (e.g. finance, economics, mathematics, engineering/computer science, or other relevant fields)
• Demonstrated track record of creating business impact by leveraging analytics (e.g. optimizing channel mix using multi-touch attribution models, redesigning packaging & pricing, developing likelihood-to-churn models)
• Exceptional ability to add structure to ambiguous problems and logically structure a business case based on data-driven insights
• Team leadership experience, particularly building out small, high-impact analytics organizations
• Versatile communication skills and executive presence, able to present complex quantitative conclusions simply to various audiences, from cross-functional meetings to company-all hands
• Humility and expertise enough to know when a given question can’t be answered with data

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plan
•  Generous time off programs including paid parental leave
• Holistic wellness program
•  Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status. 

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.