Job details

Senior Information Developer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Sr Information Developer to join our vibrant, global content team. Collaborating with team members from many disciplines, you will participate in user research to gain insight into Rocket customers. After analyzing the results, you will develop and implement a comprehensive content strategy to address user needs and enhance the product strategy and goals.

Essential Duties and Responsibilities:

Plans, organizes, develops, writes, edits, and publishes content, including user guides, online help, release notes, reference manuals, UI text, and progressive disclosure elements
Evaluates the user interface; proposes changes and additions to user-facing text
Drives user research and actively contributes in product grooming, planning and development meetings
Collaborates with stakeholders and subject matter experts to plan and update product content
Drives the total content experience across all deliverables, ensuring that user journeys, use cases, and scenarios are supported
Mentors other Information Developers
Tests all content in an installed pre-release version of the product
Works as an editor and/or a content strategist as necessary
Develops and maintains comprehensive product terminology and taxonomy
As necessary, develops blog posts, community articles, and white papers that contribute to customer success
Recommends improvements to processes, tools, and guidelines

Required Qualifications:

Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline
8+ years of experience working as an Information Developer
Fluent in spoken and written English
Demonstrated expertise with minimalism and structured authoring and the principles of content strategy and information architecture
Experience leading content initiatives that improve the customer experience or solve business/operational problems
Experience mentoring or project leading junior members of an ID team
Deep understanding of software technologies and APIs
Self-motivated, detail-oriented team-player, with excellent time-management and organizational skills
Proven ability to prioritize and manage multiple assignments
Ability to think critically about user journeys and content flows

Preferred Qualifications:

Expertise with DITA, XML, and HTML
Knowledge of JSON, JavaSript, Python, Markdown, or CSS
Expertise creating videos and graphics
Expertise working in a command line interface
Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

Education:

Bachelor’s degree in Technical Communication, Journalism, English, or another technical discipline

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

#LI-Remote

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Rocket Software Glassdoor Company Review

4.2

Rocket Software DE&I Review

No rating

CEO of Rocket Software

Milan Shetti

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By Rocket Software

We put customers and partners first Rocket Software has always been about putting people first; getting out from behind our screens, and building personal relationships with one another. When it comes to product development, customer support, or ...

30 jobs

FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Waltham, MA

DATE POSTED

August 4, 2023