Job details

Senior IT Support Analyst

The Team

The Global IT Operations team at VaynerX is tasked with providing best-in-class technical support to our employees and ensuring they have the tools and resources they need to execute at a high level. On this team, you won't just be pushing buttons - you'll bring your critical thinking skills and an openness to learning new things as we find innovative ways to bring value to our team. We are the backbone of a rapidly growing global agency, and a sense of enthusiasm, drive, and kindness underscores everything we do. We are not your stereotypical IT department - we are on the frontlines, working side by side with our fellow team members to get the job done (and have a little fun along the way).

The Role

We are looking for a Senior IT Support Analyst to join our Global IT Operations team and be the primary technical resource for our Culver City, CA office. In this role, you will focus on resolving issues in our global ticketing system, Slack, and other contact points, as well as supporting onsite IT needs in your local office, including conference room A/V and live events support. You'll work closely with Global IT on the operational tasks we face each day: employee onboarding and offboarding, laptop provisioning, responding to tickets, and providing technical guidance. We're mostly a Mac shop, so a strong Apple background and knowledge of Mac-focused MDMs is essential. You'll spend a lot of time in our core platforms such as Google Workspace and Slack, and you'll ensure all of our tracking sheets are up to date and actioned in a timely manner. Although you'll be the only member of our team based on the West Coast, you will feel well connected and supported by the greater team in NYC and our colleagues in London and Singapore. You will exchange ideas over Slack, collaborate in Google Meet video calls, and contribute to discussions in our weekly team meeting. You'll be an integral part of a team that keeps VaynerX moving across the globe.

And as the primary owner of IT needs in the Culver City office, you'll use your strong user support background and passion for helping people to make sure the LA team has the tools and resources they need. If you're someone who thrives in ambiguity and is willing to get hands-on, this is a tremendous opportunity to establish yourself as the go-to person for any West Coast IT needs.

Primary responsibilities:

Provide direct IT support through multiple channels (IT tickets, emails, Slack, and in-person support)
Set up laptops, desk equipment, and user accounts for new hires and existing employees
Follow and enforce policies established by the global Vayner IT team
Take ownership of any IT-related issues reported by employees in your office, including access requests, printing, network, authentication, hardware, software, or policy issues
Perform basic server and network maintenance tasks, under the guidance of IT leads
Frequently communicate with the Director of IT on new initiatives and serve as an ambassador for the IT needs on the West Coast
Manage the LA hardware asset inventory, including laptops, monitors, printers, servers, and network equipment
Ensure conference room A/V equipment in the Culver City office is functional and up to date
Maintain daily communication with the Office Operations Manager in LA to discuss office-related needs
Support onsite client team meetings and all hands meetings from a tech perspective (live audio, streaming, ect)
Organize the server room and ensure all IT items are stored properly and secured

The ideal candidate has:

3 to 5 years of proven experience in IT support
Experience being part of a globally-distributed IT team
Strong ability to drive consistent policy approach as set by the Global IT team
Natural leadership skills and a willingness to take ownership of any IT issue your local office is facing
An innate passion for helping others, and a willingness to take on new challenges
Strong skills as an admin for the following tools: Google Workspace, Slack, Office 365, Adobe, Box, and Zoom
Strong skills with macOS in enterprise environments, including experience with Mac-focused MDMs (such as JAMF or Mosyle)
Comfortable with basic server and network maintenance tasks
Familiarity with networking concepts, Windows PCs, conference room A/V, live events (all hands meetings), and enterprise storage systems
Good experience with A/V setup and live event support

Unsure if you meet the qualifications? We are always looking for talent which will continue to cultivate an inclusive and representative team that will enhance our perspectives, skill sets, background, and behaviors. We encourage those who are passionate about what we do to apply!