Job details

Senior Library Assistant

Overview:

Position Overview

Library Assistant whose duties include the following: Under the supervision of the Supervisor of Circulation, or delegate, performs duties relative to the routine operations of the Library’s central circulation activities.

Reports to

Special Library Assistant II, Circulation

Responsibilities:

Scope of Responsibility

Under immediate supervision and in accordance with standard policy and practices performs any or all of the following;

Greets and directs library patrons in person, over the phone, and electronically, providing simple direction and information.
Participates in related operations including, but not limited to, charging and discharging materials in all formats, receiving and recording fines, processing reserves, registering borrowers, issuing library cards, maintaining patron records, and addressing customer service issues. Communicates and interprets BPL policies and procedures in a professional and courteous manner.
Identifies, refers problems, and suggests solutions to their supervisor.
Collects, routes in, sorts, , shelves, and prepares periodicals and current newspapers for circulation, discard or storage
Books museum passes and instructs the public in the use of booking software.
Receives and routes requests, maintains reserve shelf, handles send item list, accepts requests for books, periodicals, and other materials from closed stack areas, inspects for completeness, and retrieves materials.
Receives, sorts, shelves, shifts, verifies, delivers, and bar-codes books, and traces records and searches shelves for books. May, on occasion, re-check locations for materials not located in initial search.
Fills out simple forms and records and assists in clerical duties as required.
Prepares summary reports of activity and compiles basic statistical records.
Provides simple equipment maintenance and troubleshooting, e.g. turning on and off, cleaning, filling with paper, replacing toner cartridges, etc, for machines within the department or immediate adjacent to a service desk.
Assists in keeping an orderly appearance of public information in areas of responsibility.
Sorts and routes U.S. Mail.
Attends training as directed.
Performs other related duties as required.
Performs related work as required.

Competencies

Proficiency with MSWord and Excel.
Demonstrates initiative when performing job duties.
Communicates effectively and presents ideas clearly.
Ability to collaborate with library staff and the public.

Minimum Entrance Qualifications:

Qualifications

Education – High School Graduate or equivalent.
Experience – None required
Requirements – Demeanor appropriate to a public service environment; tact in dealing with people; good communication skills, professional manner and appearance; good judgment and dependability; ability to use keyboard; demonstrated ability to accept responsibility and deal with public; ability to work cooperatively with staff.

Requirements

Ability to exercise good judgment and focus on detail as required by the job.
Residency - Must be a resident of the City of Boston upon the first day of hire.
CORI - Must successfully clear a Criminal Offenders Record Information check with the City of Boston.

TERMS:

Union/Salary Plan/Grade: AFSCME/LA-3

Hours per week: 35

City of Boston Glassdoor Company Review

3.6

City of Boston DE&I Review

No rating

CEO of City of Boston

Michelle Wu

Approve of CEO

By City of Boston

Public service is a noble calling: to help others, to make our communities stronger, and to uphold the public trust. As city employees, we see the results of our hard work in our own community— in street and infrastructure improvements, new buildi...

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FUNDING

Other

INDUSTRY

Municipal Agencies

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Boston, MA

DATE POSTED