The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
We are looking for an ambitious Customer Success leader who thrives on the opportunity to transform people and processes to deliver a world-class customer experience, at scale. The Sr. Manager, Customer Journey Programs will lead the team responsible for the end-to-end design and execution of the journey framework for Customer Success, including human-led programs, digital-first automation, and 1:many initiatives. This role will ensure that we have the repeatable processes and gold standard programs to successfully steward our customers through attainment of their desired outcomes - and wildly successful MongoDB implementations! The ideal candidate has a proven track record of producing a strategic portfolio of Customer Success programs across the journey, coupled with experience leading a high-performing team.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.
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