Senior Manager, People Service Center

Location: Remote, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

About the Role:

As the Senior Manager of People Experience, you will be responsible for overseeing the efficient and effective delivery of people organization services to employees and stakeholders within the organization. You will lead a team of People Organization professionals to ensure the provision of high-quality support, employee engagement, and service excellence. You will be accountable for ensuring the team is delivering effective core processes across the employment life cycle, and meeting agreed standards to deliver against business requirements. Your role will involve collaborating with various departments, implementing process improvements, and driving the implementation of HR programs and initiatives.

How you will make an impact:

• Lead the regional Americas People Experience Team, supporting processes related to the employee life cycle, providing a seamless service of quality and experience that exceeds colleague expectations across the region. Ensuring the team is adequately equipped to provide business advice on People Organizational (PO) transactional and policy-related topics.

• Work with broader People Organization leaders to evaluate team processes and procedures relating to the full employee lifecycle.

• Alignment team members as SMEs (Subject Matter Experts) across global Learning, Talent, DE&I, Rewards, Benefits, M&A (Mergers & Acquisitions), Payroll, and Talent Acquisition teams to deliver streamlined support and collaboration on Wiley initiatives and process changes.

• Foster a positive and inclusive work environment, promoting teamwork and collaboration.

• Set performance goals, conduct regular performance evaluations, and identify opportunities for training and development. Provide leadership, coaching, and development to drive engagement and performance.

• Oversees adoption of standard operating procedures and service-level agreements to ensure accuracy, completeness and integrity of data and processes.

• Oversee the delivery of HR services, including employee onboarding, benefits administration, policies and procedures, employee relations, and performance management. Ensure compliance with relevant employment laws, regulations, and company policies.

• Monitor KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to measure and improve the efficiency and effectiveness of People Experience Team.

• Identify opportunities and common trends to streamline processes and implement best practices within the People Org function.

• Collaborate with cross-functional teams to optimize People Org technology systems and tools to enhance service delivery and automate processes.

• Implement strategies and initiatives to enhance employee engagement and promote a positive employee experience.

• Work closely with People Business Partners and other stakeholders to implement HR programs and initiatives, such as performance management, talent acquisition, employee development, and succession planning.

• Ensure effective change management strategies are in place to support the successful implementation of HR programs.

• Develop and deliver effective communication plans to ensure employees are informed about HR programs, policies, and changes.
  

What we look for:

• Bachelor's degree in Human Resources, Business Administration, or equivalent qualification (e.g. CIPD)

• Proven track record in HR Shared Services or a similar role, with a history of successfully managing and developing a team.

• In-depth knowledge of HR policies, procedures, and best practices.

• Familiarity with HR technology systems and tools, and exposure to Workday is strongly preferred.

• Strong understanding of employment laws and regulations.

• Excellent interpersonal and communication skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies

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