Job details

Senior Manager, Process Management

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Manager, Process Management will be responsible for identifying and implementing strategies to optimize operational efficiency, streamline processes, and drive continuous improvement.

What You'll Do

Conduct in-depth process analysis, including process mapping, data analysis, and root cause identification, to identify inefficiencies and develop targeted improvement initiatives.
Manage project teams in the development and execution of process improvement plans, applying methodologies such as Lean Six Sigma, Kaizen, Agile, or other relevant frameworks.
Manage collaboration with stakeholders at various levels of the organization to promote process awareness, gain buy-in for process improvement initiatives, and drive change management efforts.
Leverage technology solutions and tools to automate and optimize processes, collaborating with IT teams to identify and implement appropriate solutions.
Monitor the effectiveness of implemented process improvements, conduct regular reviews and audits, and identify opportunities for further optimization.
Prepare and present comprehensive reports on process improvement initiatives, progress, and outcomes.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

Strong knowledge of process improvement methodologies such as Lean, Six Sigma, Business Process Reengineering, Agile, or other relevant frameworks.
Solid leadership and team management skills, with the ability to lead cross-functional teams and influence stakeholders at various levels.
Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
Strong project management skills, with experience in project planning, execution, and monitoring.
Effective communication and interpersonal skills, with the ability to present complex concepts in a clear and concise manner.
Experience in change management, with the ability to drive and manage change initiatives within an organization.
Familiarity with process mapping and documentation tools, as well as process automation technologies.

Preferred education, skills, and experience.

Bachelor's degree in business administration, operations management, engineering, or a related field.
6+ years' experience in process management, process improvement with a track record of successfully managing and implementing process improvement projects.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click

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Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.