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Senior Operations Manager

Serves as a key partner between logistics, merchandising, planning and cruise line operations in the development and execution of key strategies to maintain data and inventory standards, improve product flow and speed to market. Analyzes current operational and business trends, cross-departmental processes, and historical data to find opportunities and risks to provide recommendations to improve business potential. The Senior Operations Manager will work in a "hands on" capacity, and it will be responsible for maintaining inventory and data integrity standards, controls and procedures, and operational enhancements. Also responsible for driving strategy to ensure execution of cycle count cadence annual physical inventories for the distribution center.

What you’ll be doing::

ESSENTIAL DUTIES & RESPONSIBILITIES:

Supports company direction by providing leadership and developing strategic action plans to accomplish department goals and objectives.
Drive and support cross departmental projects and company initiatives.
Support Supply Chain and Cruise Line Retail projects to drive profit, operational improvements and innovation.
Support vendor onboarding and vendor partnership process through training and knowledge sharing to improve product flow.
Support Logistic technology projects to drive innovation and operational enhancements.
Recommend and implement business improvements and simplification processes to all Logistics work centers.
Support Reverse Logistic optimization to assist with inventory agility.
Provide direction and support to ensure Cycle Counts and annual physical inventories for all warehouse locations are scheduled and implemented timely and accurately.
Provide guidance and support to Logistic Management to ensure inventory and data integrity through effective controls and checks and balances.
Develop and monitor key performance indicators to measure performance, speed and quality of services.
Union environment- Union negotiations, Union contract administration, direct negotiations with International Union Rep where appropriate.
Lead and implement safety requirements, conduct safety meetings, and lead safety investigations
Streamline warehouse processes and procedures to ensure optimal efficiency.

What we’re looking for::

QUALIFICATIONS:

Education and Experience:

Minimum of five years in Supply Chain, Warehouse Management and Distribution
Four-year college degree in a related field or equivalent combination of education and experience preferred
Previous experience leading a dynamic, multi-functional, multi-cultural, bonded environment
Previous high volume production, material handling and power equipment experience (forklift and cherry picker) experience desirable
Bi-lingual (English/Spanish) preferred
Experience in establishing and implementing operational policies and procedures

Knowledge, Skills & Abilities:

Very strong interpersonal and communication skills, ability to lead complex projects
Must demonstrate passion and enthusiasm for the company vision; motivate, lead and empower others to achieve company goals
Demonstrate an intellectual and professional leadership style that supports the respect and credibility of others
Able to encourage and lead others towards higher levels of performance
Ability to actively listen, seek information and ask questions to ensure the understanding of the underlying concerns of others
Strong oral and written communications skills
Strong problem solving skills
Proficiency with Microsoft Office

Key Competencies:

Business Acumen
Aim for Results
Focus on Customers
Motivating Others
Attracting & Developing Talent
Handling Conflict
Communicating Effectively
Adaptability
Partnership & Collaboration

Other:
Position Type/Expected Hours of Work
Some flexibility in hours is permitted, employee must be available during the “core” work hours of 8:00 a.m. to 5:00 p.m. Monday – Friday and must work 30 hours each week to maintain full-time status. Occasional evening and weekend work may be required as job duties demand.

Physical Demands:
Office environment with frequent sitting, walking and standing, occasional climbing, stooping, kneeling, crouching and balancing. Frequent use of eye, hand and finger coordination enabling use of office machinery. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Oral and auditory enabling interpersonal communication as well as communication automated devise such as the telephone.

What we commit to::

At Starboard Cruise Services and Onboard Media curating a vibrant world can only be accomplished by vibrant and diverse teams. We are committed to nurturing a workplace where you can feel safe to show up authentically and thrive while being uniquely you. Our North Star guides us to deliver equal employment opportunities for all individuals and to providing employees with an equitable work environment free of discrimination and harassment. We also aim to extend this commitment to the partners we work with and the guests we serve. We are constantly listening, learning, and evolving to deliver on these promises.

We believe our differences make us stronger and are curious to see you leverage your lived experiences to strengthen our team, our culture and your career. At Starboard Cruise Services and Onboard Media we take action so that no one is discriminated against because of their differences, such as age, disability (physical, mental or sensory), ethnicity, gender, gender identity and expression, religion, sexual orientation, military/veteran status, genetic information, family care status or any other basis protected by federal, state or local laws. All employment decisions will be made based on business needs, job requirements and individual qualifications.

So come onboard with us and celebrate a culture that attracts top talent with shared values and forms the foundation for a great place to work.

Starboard Cruise Services Glassdoor Company Review

3.9