Senior Operations Training Manager (Remote)

Remote; Chicago, IL; St. Petersburg, FL

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

As Kin continues to grow, we are looking to add a Senior Operations Training Manager to our Operations team. In this role, you will be a cornerstone within the department, bringing your learning and development experience, coupled with your insurance knowledge, directly to our Sales team. You will not only have the chance to manage our training and management initiatives but you will also oversee the instructional design and learning development.

At the core, this opportunity allows you to create a scalable sales training program and deliver occasional training sessions to various stakeholders within the organization. A key facet of your role will be to cultivate and lead a winning team of sales trainers and content editors, ensuring they are empowered and guided to produce and deliver high-caliber content and training programs. Your leadership and mentorship will be vital in propelling our team toward creating impactful, successful sales strategies and educational content, thus driving our organizational success forward.

A day in the life could include: 

• Taking ownership of the end-to-end design and implementation of our onboarding curriculum, incorporating various teaching methods such as e-learning, classroom instruction, and hands-on exercises
• Introducing, monitoring, and analyzing key performance indicators to evaluate the effectiveness of the new hire onboarding program, iterating for continuous improvement
• Conducting regular one-on-ones and performance reviews with our Sales Training team to identify opportunities for skill enhancement and career progression
• Crafting long-term, scalable sales training strategies while ensuring alignment with organizational objectives and revenue goals
• Work in collaboration to shape the architecture of the LMS, ensuring it is designed to effectively deliver and track a diverse range of educational content that is relevant and engaging
• Regularly reviewing and updating the LMS content to maintain high-quality material that meets the evolving needs of the team and business, and importantly, helps our agents
• Designing and implementing specialized training modules for different roles within the sales team to address unique needs and skills, ensuring higher role-specific competency
• Helping to develop and maintain a dynamic sales playbook to serve as a reference and training guide for both new and seasoned sales staff

I’ve got the skills… but do I have the necessary ones?

• 5+ years of sales training and instructional design experience
• 3+ years of direct sales experience within a corporate, call center, or retail environment
• Experience working directly for an insurance carrier, with understanding of pace, regulatory procedures, and training plans
• Impressive sales acumen with demonstrated ability to educate others on policies, systems, and procedures
• Ability to design and implement specialized training modules for our sales roles that address unique needs and skills, ensuring higher role-specific competency
• Demonstrated leadership with a dynamic, enthusiastic, and empathetic approach abilities and desire to enhance training programs and capabilities
• Impeccable communication skills, both written and verbal, allowing for effective collaboration with departments, clients, and stakeholders

Oh, and don’t worry, we’ve got you covered! 

• Medical, Dental, Vision, Disability and Life Insurance
• Flexible PTO policy 
• Remote work
• Generous equity package
• 401K with company match
• Parental leave
• Continuing education and professional development
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of

consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

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