Senior Product Analyst (San Francisco, CA - Hybrid)

Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. 

With $204M in funding, Front is backed by Sequoia Capital and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, Best workplaces for Millennials 2022 list, and Y Combinator's list of Top Companies in 2022.

We’re looking for a Senior Product Analyst to drive strategic analysis, helping Front make data-driven decisions about our core product experience. You will be working at the intersection of insights and product strategy, owning analysis across multiple areas and partnering closely with Engineering, Product, Design, and Research. You will leverage data to uncover actionable insights throughout the product development process and inform high-impact business and product decisions.

What will you be doing?

• Make actionable recommendations about product strategy and prioritization based on a deep understanding of customer engagement and behavior
• Partner closely with leaders in Engineering, Product, Design, and Research to identify opportunities, develop and drive key metrics, and set strategy across multiple product areas
• Generate insights by conducting exploratory analysis, assessing trends, and analyzing A/B tests
• Evangelize product data across the company, building excitement around metrics and insights
• Collaborate with other data & analytics functions to ensure we have the right data foundations in place

What skills & experience do you need?

• 5+ years of experience in a quantitative role, e.g analytics, consulting, data science, or an equivalent analytical role conducting quantitative analysis on large datasets
• Bachelor's degree or equivalent in a quantitative field (e.g. Economics, Statistics, Computer Science, Mathematics, etc.)
• Proficiency using SQL to query large data sets, with a strong understanding of statistics and experimentation
• You are impact-focused, eager to jump in and work in a fast-paced environment
• You are a strong critical thinker, excited to solve ambiguous problems
• You are collaborative, forming trusting relationships with your cross-functional teammates and communicating data clearly across a broad audience

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.