Senior Product Designer

• Building an app store and marketplace for Gorgias partners
• Improvements to our statistics and reporting capabilities

What you will do

• Work (90% of your time) to make Gorgias' core product (web & mobile apps) easy to use and efficient
• Contribute to other projects (10% of your time) such as the company website, marketing materials (prints & digital)
• Join a new squad to create the revenue product at Gorgias: how can we help merchants generate more revenue from support
• Collaborate with multiple teams (product, engineering, marketing, etc.) to produce design assets
• Create low fed wireframes & high fidelity mockups features that we have to implement
• Define & maintain a company-wide design style guide applicable to all formats
• Improve the usability of the helpdesk by conducting UX research & analyzing data

Who you are

• Bachelors Degree in a relevant field, or equivalent past work experience
• You've designed web applications and worked on complex design problems
• You're close to customers and like to base your design off of their needs via user research & data
• You've had significant & quantifiable impacts on the user experience of products you've worked on
• You value simplicity, iteration and moving fast
• You have 3-5 years of product design experience
• You are fluent in English (mandatory)

Company Perks & Benefits

• Competitive salary (90th percentile of the market) and equity packages (65th percentile of the market)
• 5 weeks of vacation
• Paid parental leave
• Latest MacBook Pro or equivalent
• Complimentary private health insurance (we use Alan)
• 50% of public transportation reimbursed (Vélib, Navigo, etc.)
• Personal credit card to buy lunches during the week (we use Swile)
• Get up to $700 to set up your workstation at home (working from home should feel breezy)
• Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
• Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

Interviewing Process

• Meet your recruiter for an introductory call in which you get to know more about Gorgias and the position and we get to learn more about you.
• Meet your team members, during a live UX Challenge.
• Do a take-home case study where we don't ask you to solve our problems, but we look for your creative insights. It's the perfect time to show off what you know.
• Meet Kathryn, Head of Design, and members of the team for the Case Study Review. They will review the case study with you, and brainstorm or elaborate on key points.
• Interview with Thomas, Head of Revenue Product, and Audrey, Product Manager, to have a feel of what your collaboration will be like.
• Meet a member of the Leadership Team.

• 
  Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 8000 merchants using our platform every day from 2016 to 2021
• We have a 4.8 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias