Senior Product Manager for Reporting

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry's most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business.

We process billions in ecommerce transactions annually through our Commerce Network of thousands of merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers' revenue and their security. None of that happens without the right people.

Our team's strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

Signifyd's growing product team is looking for a talented, curious, Senior Product Manager, Reporting. You'll be joining a team focused on analytic workflows as the reporting PM where you'll have the opportunity to work closely with experienced team members located across the US, UK, and Brazil.

In this role, you will work with our Sales, Customer Success teams, and our customers directly to understand needs and pain points, and provide a consistently robust and high quality experience. The ideal candidate is adept at understanding true customer needs, converting these to reporting requirements, working with Engineering, and managing the launch of all reporting solutions to customers.

You will contribute to all aspects of the product process, discovery, competitive research, usage analytics, and concepts. You'll also work diligently to align with the company objectives and with Engineering to bring the best product experience to life.

Responsibilities:

• Own the existing reporting solutions, continuous enhancements, and roadmap
• Prioritize and maintain a balance between on-going maintenance/bugs, new feature requests and a need to keep reporting solutions continuously evolving with changes in merchant needs and competitor landscape
• Ability to do a "tear-down" exercise with competing or other best-in-class products to inform areas of improvement or trends that we can learn from
• Train and develop resources for our internal customer success and sales teams to enable their success with customers
• Define metrics to demonstrate "success" and "progress" as it relates to business metrics
• Understand the complexities of the ecommerce landscape and identify areas where Signifyd can continue to differentiate itself as it relates to your product area
• Provide the right level of support and direction to keep the product design and engineering teams working efficiently and aligned with the overall product strategy
• Participate in regular ceremonies (stand ups, retrospective, planning meeting) and be engaged with the teams and stakeholders throughout the product life cycle

About You:

• You are motivated by the future of automated fraud protection for ecommerce
• You are passionate about data and compelled by numbers as well as visuals
• You believe reporting is the most tangible way to demonstrate ROI to our customers and meet our promise
• You're a champion of the user and empathize with their needs and are happy when they can accomplish their goals better
• You desire to create an impact on how our internal teams tell better stories of value using relevant, timely and actionable data
• You thrive in uncertainty and iterative process, can move fast and pivot due to changing objectives
• You think of the product experience holistically including how things might be different in the future
• You are encouraged by staying ahead of the competition
• You are dedicated team member who loves sharing knowledge with the rest of the Product team

Our ideal candidate will have:

• 5+ years of UX or enterprise product management experience
• 2+ years of experience delivering products with a high-degree of analytics and reporting complexity
• Experience working with either retailers or payments solutions
• Deep empathy for and the ability to distill customer use cases into reporting solutions
• Excellent at describing and aligning people around a problem
• Excellence in written and verbal communication skills with the ability to collaborate & communicate with both technical and non-technical stakeholders
• Ability to provide execution details through product specs and user stories
• Excellence in data and analytical skills including the ability to define and decompose relevant metrics and perform data analysis through BI tools such as Looker
• Knowledgeable at working with product design and research
• Desire to mentor other product managers or open to people management in the future

To be considered for this role you must submit a resume. Providing examples or case studies of your work is encouraged.

#LI-Remote

(Colorado and New York City only*) Minimum salary of $145,000 + bonus + equity + benefits. Our salaries are determined by role, level, and location. The salary minimum displayed on each job posting reflects the minimum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag