Senior Product Operations Manager - Creator

THE CHALLENGE

The last year has been one of unprecedented change and new strategic clarity. As we accelerate out of the pandemic, we now have a strong sense of where we’re going, and what it will take to win. To succeed, we need to deepen the value we deliver to event creators and the audiences they depend on. And we need to continue to evolve our mechanisms and culture that will allow us to sustain and strengthen our competitive advantages. We’ve made enormous progress, but there’s still a lot of work to be done. That’s where we — and you — come in.

THE TEAM

The Product Strategy and Operations team serves as an enabling function of Product at Eventbrite. Our focus is driving efficiency at scale through the implementation and governance of programs, processes, and tools across the product lifecycle. We do this within Product, Engineering, and Design, and in partnership with other functions. Our scope focuses broadly on the product lifecycle, from amplifying customer voices to strategic planning, through standard product development processes to launching products to the market with the vision of instilling more consistent alignment, coordination, customer empathy, value delivery, and accountability at every step.

THE ROLE

• As a Senior Product Operations Manager you will be focused on driving efficiency and bringing operational rigor to the Creator Product Team. You will: Manage the product lifecycle process for the Creator product team, including advising product managers on how to navigate the process steps effectively
• Help to manage and update product deliverables, roadmaps, and OKRs
• Maintain a consistent channel of communication between Product, Engineering, Design, and Product Operations as well as across the Organization to ensure alignment and visibility into the Creator Roadmap
• Manage product experimentation deliverables and outcomes
• Work to evolve the way we manage and use product data and tooling
• Work in harmony with your Product Operations teammates focused on Voice of Customer, Go-to-Market, and Strategic Planning
• Be a trusted partner to the Creator Product Leadership team, acting as an advisor and as their product operations point of contact
• Become a trusted partner to the Product and Engineering teams, rooting out misalignment and inefficiencies that get in the way of delivering value for our customers
• Roll up your sleeves to identify, design and implement new processes amongst product managers, product leadership, and key cross-functional partners
• Be a driver of bi-annual strategic roadmap planning for the Creator Product teams

THE SKILLSET

• 5+ years in product operations, product management, and/or program management roles
• Proven operations professional with experience working cross-functionally and removing roadblocks in complex organizations
• Demonstrated track record of driving company-wide program, process, and/or tool implementations
• Experience driving strategic alignment efforts with a broad range of stakeholders
• Experience with and understanding of the product development lifecycle for software organizations
• Understanding of marketplace businesses with experience working on supply side initiatives
• Demonstrated experience identifying, designing, and implementing new processes
• Proven ability to build trust with and influence stakeholders of multiple seniority levels, across technical roles, customer-facing roles, and executives
• Mastery in creating effective structure out of ambiguity
• Strong prioritization and focus, including comfort making tradeoffs with incomplete information
• Adept at thinking strategically and maintaining a big picture perspective
• Raw intellectual horsepower and a growth mindset
• Passion for high quality products and their impact on Eventbrite’s event creators and attendees

BONUS POINTS

• Prior experience with a Product Operations team specifically or in Product Management or Management Consulting
• Prior experience with organizational change management and/or strategic program management
• Experience using Eventbrite’s product as a creator and/or attendee

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,100 to $181,000.

You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.

WHAT WE OFFER

We are committed to providing competitive, valuable and meaningful benefits for our Britelings.

We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.

We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.

Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).

ABOUT EVENTBRITE

Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com.

IS THIS ROLE NOT AN EXACT FIT?

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Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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