Job details

Senior Program Manager

Introduction:

SymphonyAI is seeking a highly skilled and experienced Senior Program Manager to build and operate the Project Management Office (PMO) for all IT investments. The Senior Program Manager will play a critical role in developing successful stakeholder relationships, ensuring effective delivery of IT services, driving execution and escalation management, and implementing governance processes to achieve the strategic objectives of SymphonyAI's IT department.

Job Description:

Responsibilities:

Stakeholder Relationship Building:

Build and nurture successful stakeholder relationships with key IT and business stakeholders.

Develop a clear understanding of business needs and act as a trusted advisor.
Ensure cost-effective delivery of IT services that align with the IT roadmap and meet business requirements.

PMO Operations:

Drive weekly PMO operating calls with the Executive team and IT functional leaders and the PMs to ensure effective execution and timely escalation management.
Ensure IT functions collaborate with the business to deliver successful business change initiatives.

Establish practical RACI (Responsible, Accountable, Consulted, Informed) structures to define ownership and accountability.

Budgeting and Cost Optimization:

Develop and control the annual IT budget, ensuring alignment with strategic objectives and enterprise goals.
Cultivate a culture of continuous cost optimization within the IT department.

Governance and Control:

Operate a formal governance mechanism to establish and monitor effective controls for IT processes and functions performed by IT functional teams.
Support periodic reviews by audit teams, compliance teams, and other risk-related functions as required.
Prepare and deliver Quarterly business reviews.

Vendor and Partner Relationship Management:

Direct the development of IT sourcing strategy.

Provide executive oversight for strategic vendor and partner relationship management.

IT Planning and Policy Development:

Lead IT planning and policymaking committees.
Drive the development and adoption of governance processes, and OKRs for IT investments.

Requirements:

Bachelor's degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) is required. Master's degree preferred.
Proven experience as a Program Manager or in a similar senior role within a PMO environment.
Strong experience of IT service delivery, project management methodologies, and best practices.
Exceptional stakeholder management skills, with the ability to influence and build relationships at all levels of the organization.
Demonstrated experience in budgeting and financial management, including cost optimization initiatives.

Expertise in implementing governance frameworks, controls, and risk management practices.
Extensive knowledge of vendor and partner relationship management.
Excellent leadership and decision-making capabilities.
Strong communication and presentation skills.

Join SymphonyAI and contribute to the establishment and success of our PMO office, enabling effective IT service delivery and driving business transformation. Apply today and be part of our dynamic and innovative team.

About Us:

Who We Are

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

SymphonyAI Glassdoor Company Review

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