Senior Salesforce Administrator

About Us

Sharebite is the leading meal benefits platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 5 million meals.

The Role

As the Sr. Salesforce Administrator, you'll play a vital role on our Growth Operations team here at Sharebite. We are looking for a proactive individual that can help lead our core administrators to continually improve and enhance our Salesforce platform. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. You will work closely with team leads across the company and report to our Head of Revenue Operations, and you will oversee the development and day-to-day management of our Salesforce Administrator.

Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a deep understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Senior Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Understanding of basic triggers/Apex code knowledge
• Sandbox environment management
• DevOps/release management experience
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Management of integrated applications and third party suppliers including Outreach, Chili Piper, Spekit, Ambition, and others

Qualifications and Background

• Salesforce product knowledge and 3-5 years of hands-on administration experience with Sales Cloud, Support Cloud and a project management tool
• Trailhead Badges/Super Badges - The more the better
• 3-5 years of relevant experience (project management, team support, organization, and coordinating with others)
• 1-2 years of sales, marketing, or customer success experience
• Certified Salesforce Administrator
• Trailhead Ranger Status is a plus
• Bachelor's/Postgraduate degree, or professional qualification

Knowledge, Skills, and Abilities

• A proactive attitude to platform enhancements
• A desire to implement best practice solutions
• An ability to work strategically and avoid daily fire drills
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels
• Gathering requirements and proposing technical solutions
• Training users and creating training materials
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• Demonstrates enthusiasm towards continued personal/professional development
• Active in the Salesforce community
• Curious and self-directed problem solver

This is a temporary-to-perm opportunity.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

The base compensation range for this role is $120k - $140k per year, however actual salaries can vary based on a candidate's qualifications, skills and competencies.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits.