Job details

Senior Site Reliability Engineer

About Workato

Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.

Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.

We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an "enterprise startup to bet your career on"
Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for a Senior Site Reliability Engineer based in the US. In this role, you will be responsible for:

Running the production environment to provide the highest levels of uptime, performance, and reliability.
Identify toil in the day-to-day operations and automate whatever can be automated
Work with development teams to make sure the applications are production ready, scalable, reliable, and observable from day zero
Identify and drive opportunities to improve automation for code deployment, management, and visibility of application services
Establish end-to-end monitoring and alerting on all critical components within the platform
Participate in the on-call rotation, supporting the platform and production applications
Manage end-to-end availability and performance of critical services and build automation
Perform root cause analysis on issues, and participate in blameless post-mortems so we can learn from incidents and automate them out of recurrence
Independently troubleshoot complex systems and environments including applications, microservices, DNS, and networking components
Create load test scenarios and streamline their execution so performance regressions can be caught in pre-production
Enable developers and product teams to move rapidly with features without sacrificing the reliability, availability, and overall performance of our systems
Participate in architecture reviews and work cross-functionally with Engineering teams on operational readiness and tactical day-to-day scenarios
Work with engineering teams to better address needs and enable more effective and efficient developer throughput
Identify performance bottlenecks and triage with Engineering teams to design and implement a secure and performant solution
Guide development teams towards security, reliability, and availability best practices during the SDLC
Daily and Monthly Responsibilities
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Partner with development teams to improve services through rigorous testing and release procedures
Participate in system design consulting, platform management, and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service level objectives and service-level indicators to honor SLAs

If you're looking for a real challenge in terms of mission criticality, multi-geographic region deployments, diversity of managed services, and the chance to work with cutting edge technologies like Kubernetes, Kafka, Serverless, ArgoCD and more, then this might be the position for you!

Requirements

Qualifications / Experience / Technical Skills

Experience administering Kubernetes-based microservices, ingress controllers, web servers (nginx), and databases (Postgres, MySql, MongoDB; Desirable - Redis, Clickhouse)
Ability to program (structured and OO) with one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript.
Strong experience with AWS technologies such as EKS, ELB, RDS, S3/EBS/Glacier and VPC
Experience architecting highly scalable, fault-tolerant, secure, and available systems within the AWS ecosystem
Strong troubleshooting experience in the realm of networking fundamentals, web applications, and DNS
Hands-on experience developing automation to streamline development processes
Experience working with modern CI/CD tools such as ArgoCD, GitHub Actions, or similar solutions
Experience with Infrastructure as Code tools (e.g. Terraform, CloudFormation)

Soft Skills / Personal Characteristics

BS or MS from a top-notch CS program (or equivalent experience)
5+ years of professional experience in hands-on engineering roles (SRE/DevOps);
3+ years operating high-traffic production environments in public clouds: AWS, GCP, or Azure
Python programming experience in production environments
Experience with modern cloud environments: containerization, infrastructure-as-code, DevOps, CI/CD pipelines and general automation
Hands-on experience with network security, databases systems and related tools
Operating Kubernetes clusters in a compliance-regulated environment
Experience performing stress-testing, failure analysis, and load-testing apps
Experience with cloud and infrastructure security regulations & compliance programs: SOC2, ISO27001, HIPAA, GDPR, CCPA
Experience with ML Ops: Spark, TensorFlow, GPUs