Senior Software Engineer II, Seller Support

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee whether a team member of Etsy, Reverb, Depop, or Elo7 you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human

What’s the role?

Etsy is looking for a Senior Software Engineer II to join our Seller Support Availability team! This team’s primary responsibility is to build features and tooling which support sellers’ ability to handle order issues in Etsy’s marketplace. This involves multi-functional collaboration with product managers, designers, data analysts, and engineering teams to deliver high-quality seller experiences across multiple channels, including Zendesk, support chat, and order help requests.

This is a full-time position reporting to the Engineering Manager and the base salary range will be 171,000.00 - 201,000.00 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. For this role, we are considering candidates based in the United States who are either remote, flex, or office-based. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more about our flexible work options and vaccination policy here.

What’s this team like at Etsy?

The Seller Support Availability team is committed to building, optimizing, and maintaining the systems which support our 7M sellers. The team works closely with Agent Tooling engineers as well as product managers, designers, and analysts in an effort to provide Etsy sellers with the resources needed to handle order help requests and cases.

As a Senior Software Engineer II on our team, you will be responsible for:

• Building and maintaining seller support software written in PHP and React/Typescript
• Working closely with third-party APIs, such as Zendesk, to provide stellar support to our sellers
• Consistently and proactively breaking down large features into multiple stages for delivery
• Identifying and resolving difficult architectural and technical trade-offs

What does the day-to-day look like?

• Frequently collaborate with teammates based out of various locations across the US and Mexico
• Build and maintain software written in PHP and React/Typescript
• Work closely with third-party APIs, such as Zendesk, to provide stellar support to our sellers
• Consistently and proactively break down large features into multiple stages for delivery
• Identify and resolve difficult architectural and technical trade-offs
• Collaborate with teammates across various subject areas, including engineering, product management, product design, and data analytics
• Balance immediate feature delivery with long-term technology improvements
• Use data to help scope, define, and measure your work
• Foster an inclusive team environment by seeking and offering feedback on work and highlighting others' accomplishments
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Proficiency with one or more programming languages (PHP, Python, Go, Ruby or other equivalent languages)
• Experience working with full-stack frameworks and technologies such as Ruby on Rails, Django, Laravel, or equivalent
• Experience working with third party APIs (bonus points for Zendesk experience)
• The ability to communicate frequently in an inclusive, thoughtful and kind manner
• Prior experience in either implementing or actively using metrics, logging and tracing systems - A track record of consistent delivery and a “can do” attitude!

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else - we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska.