Senior Software Support Engineer

More than a mission, C2FO is a better financial system changing the way every business gains access to the working capital they need to thrive. At C2FO, everyone is an employee-owner which means we’re all invested in our work and team members. We’re a company of team players and self-starters finding new and innovative ways to get things done. If you’re excited to learn, grow and leave your mark on our fast-growing organization, C2FO may be the place for you.

About C2FO

Headquartered in Kansas City, USA, C2FO has more than 800 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $275 billion in funding to businesses since our founding. How do we do this? By providing fast, flexible and equitable access to low-cost capital through our easy-to-use platform.

We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.

Benefits

At C2FO, we take care of our customers and our people – the vital human capital that helps our customers thrive. That’s why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here. https://www.c2fo.com/amer/us/en-us/about-us/careers

About the Channel Integrations team

As a vital part of the C2FO platform, the Channel Integrations team ensures smooth and

secure data exchanges with a vast network of businesses. We handle over 48 million

invoices for vendors in 160+ countries daily, resulting in $279 billion in working capital

funded since 2010. As a Support Engineer with us, you’ll join a crucial team directly

impacting payment acceleration across five continents. Together, we’re building seamless

connections and enabling business success on an unprecedented scale.

About the Senior Software Support Engineer role

As a senior software support engineer, you will use your technical knowledge and

specialized skills to support and enhance end users’ experience. You will provide highly

responsive support to internal customers while developing new and meaningful skills to

improve contributions to the team. You will take ownership of your role and your impact on

the organization. Ultimately, this role serves as a knowledge resource to various internal

personnel and constantly seeks to improve the support experience.

Does this describe you?

• You can manage complex issues with minimal guidance that impact various regions

throughout the globe. You can resolve customer issues promptly, provide alternative

solutions if development engagement is required, and effectively communicate with

stakeholders.

• You are continuously learning. You keep an eye out for new and existing tools to help

the Software Support team and stay informed on updates and changes in the

systems you support by observing changes in baselines, reading

team/product/engineering updates and releases, and attending relevant meetings.

• You seek to improve your troubleshooting skill sets, seek opportunities to improve

existing processes, create efficiencies with existing day-to-day work, and provide

meaningful feedback to the Manager.

What you will do as a Senior Software Support Engineer:

• Contribute to improving departmental and operating efficiencies by participating in

developing standards and procedures and initiating and promoting new concepts

and ideas.

• Troubleshoot complex software problems

• Collaborate with internal teams and customers to investigate and come up with

solutions.

• Research and implement automation tasks, process improvements, and tools that

help make team operations more efficient

• Serve as the first point of issue resolution.

• Ability to explain complex concepts in simple terms both verbally and in writing

• Ability to manage multiple ongoing issues and priorities

• Demonstrate a sense of urgency with the ability to focus and prioritize issues

• Partner with internal users and express empathy

• Monitor and respond to communication channels, including but not limited to Slack

channels, emails, and Jira tickets

• Write internal tooling using low code tools and/or JavaScript & TypeScript

• Read code and trace logical flows through the codebase to debug issues and

facilitate faster resolution of issues

• Create, edit, and distribute internal documentation, including how-to’s, technical

documentation, knowledge transfers, and process documentation

Required Technical Skills:

• SQL database investigation

• Reading system logs and interpreting errors

• Following designated work plans

Helpful, but not required technical experience:

• GraphQL experience

• Knowledge of APIs

• Kubernetes

• TypeScript

• JavaScript

Tools we use that would be a plus if you have experience:

• Jira

• Datadog

• Datagrip

• GitHub

Commitment to Diversity and Inclusion. As an Equal Opportunity Employer, we not only

value diversity and equality, but we also empower our team members to bring their

authentic selves to work every day. Our goal is to create a workplace that reflects the

communities we serve and our global, multicultural clients. We recognize the power of

inclusion, emphasizing that each team member was chosen for their unique ability to

contribute to the overall success of our mission.

We do not discriminate based on race, religion, color, sex, gender identity, sexual

orientation, age, non-disqualifying physical or mental disability, national origin, veteran

status or any other basis covered by appropriate law. All employment decisions are based

on qualifications, merit, and business needs.

Basic Qualifications:

• Bachelor's or master’s degree in computer science, Engineering, or a related field.
• 5+ years of related professional experience.

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