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Senior Specialist - job 1 of 2

Location:
For Those Who Work At Home - Various, Ohio 44145
About KeyBank:
Enterprise Payments is the fastest growing business segment in KeyBank, encompassing a leading liquidity, commercial card, merchant, FX, and fintech product set across a wide array of industry verticals and client segments. Our solutions are the software and payments engine that allows businesses to tackle their unique challenges and better engage with their customers—from a mom-and-pop restaurant, all the way to a publicly traded company. When a business chooses to bank with Key, we can bring not only the bank to the client, but we can also offer innovation and consultative expertise with the help of our fintech products and partnerships to take our clients’ banking experience to the next level.
Essential job duties:
  • Primary focus is on complex execution within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work
  • Administering complex procedures, analysis, tasks and reporting while receiving no instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
  • Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
  • This role covers a combination of staff within the area of cash management services and cover a broad range of responsibilities and duties
  • Provides internal partners and clients with various relationship maintenance and servicing needs in cash management products.
Required qualification:
  • Over 3 years of Banking experience
  • High School Diploma or GED equivalent. College degree preferred.
  • Open minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Comfortable navigating multiple computer systems and applications
  • Proficient in Microsoft Office applications
  • Ability to meet production goals
  • Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
  • May train or assist in training new staff
  • Ability to work with minimal supervision in decision making
  • Exceptional attention to detail
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $24.00 to $28.00 per hour depending on location and job-related factors such as level of experience. Compensation for this role also includes short-term incentive compensation subject to individual and company performance.

Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.

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CEO of KeyBank
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Chris Gorman
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Key's mission is to empower its clients, communities and employees to thrive. The path to financial wellness starts here. No matter who you are, where you are on your financial journey, or what barriers are ahead of you, KeyBank will help you move...

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DATE POSTED
June 2, 2023

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