Senior System Administrator-Video Conferencing

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.

The Conference Systems team works with many systems, applications, and hardware. The primary functions of the team are supporting and improving the conferencing experience for all clients, associates, and contractors that participate in a video conference call with the Firm. This team provides technology solutions, development, and support for the audio-visual systems throughout the Firm. We are looking for someone with excellent interpersonal, organizational, and time prioritization skills. If you have the proven ability to think critically and deliver solutions – this may be the role for you!

What You'll Do…

• Provide video conferencing (and other audio-visual) solutions by testing, documenting, and maintaining applications and hardware, in our development, clone, and production environments, for our branch conferencing needs.
• Review vendor documentation, implement software changes for security vulnerabilities, and work with vendors when troubleshooting or investigating bug/bug fixes.
• Partner with other teams working on branch conferencing solutions (network, tech support, furniture, and project managers).
• Provide system support and participate in the team's on-call support rotation.

What projects you'll have an immediate impact on…

• Branch conferencing technology upgrades, improving the technology used by our financial advisors when they communicate with their clients.

What you'll need (Qualifications)…

• Bachelor's degree in Computer Science, Management Information Systems, or related/relevant experience.
• Experience administrating enterprise-level cloud-based applications (experience with Zoom is preferred).
• Enterprise networking and technology-infrastructure knowledge (understanding of routing/switching, firewall rules, server infrastructure, etc.).
• Ability to identify and resolve complex internal or external infrastructure problems independently.
• Ability to make decisions with limited guidance and direction.

What could set you apart…

• Ability to script and automate repetitive tasks.
• Experience with writing code to interact with APIs
• Experience with Single Sign On using SAML and/or SCIM.

Knowledge of Audio/Visual design and implementation

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: