Senior System Developer- Remote

Senior Systems Developer – Remote or Hybrid | Cary, North Carolina

• Collaborate dynamically with both internal and external SAS customers to offer expertise, mentoring and best practices related to enterprise application technology and architecture.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions for SAS Cloud customers hosted and remotely managed customers in our regulatory environments.
• Manage day-to-day work through SAS Cloud ticketing systems using ITIL best practices for Incident, Problem and Change management to meet and support Service Level Agreement requirements SAS Cloud customers, providing timely ticket updates with quality and frequency.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Diagnose, document, report, and resolve system problems including the creation of runbooks, knowledge base articles, and wiki content.
• Work with global R&D, Product, Technical Support, and SAS IT teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
• Participate in an on-call rotation (paid)

• Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
• 8+ years of technical experience including:
• 1+ years of experience Enterprise Platform Support
• 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware.
• 2+ years of experience with Linux or Unix supporting enterprise class applications
• Excellent troubleshooting
• Working knowledge of various tools, open-source technologies, and cloud service
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
• You’re curious, passionate, authentic, and accountable. These are our values and influence everything we do.

• 3+ Years of system administrator consulting
• 8 years of scripting in more than one language, architecting infrastructure and system designs.
• Experience working in complex computing environments
• Previous experience supporting Fed Ramp customers or customers in a highly regulated environment.
• Awareness of critical concepts in DevOps and Agile principles
• Configuration and managing databases such as MySQL, Mongo

• Comprehensive medical, prescription, dental and vision plans with a low annual deductible and copays.
• Onsite Health Care Center (HQ) that’s free to employees and covered family members.
• Onsite pharmacy (HQ) where a 30-day supply of any generic drug costs $5 or less. Not local? They ship for free.
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees