Senior Systems Operations Control (SOC) Flight Control Manager

Company Horizon Air

The Team

Our close-knit flight operations team orchestrates the daily operations of our airline, creating an airline people love from behind the scenes. Whether you’re new to the industry or a seasoned pro, you’ll use your expertise to create the situations that make guest experiences as safe and enjoyable as possible. You’ll be at the heart of how our airlines will achieve its goals and enjoy the opportunities you’ll have to create a long and satisfying career with us.

Role Summary

The Senior Systems Operation Control (SOC) Flight Control Manager is the sole subject matter expert on duty, managing operational control of all Horizon flights (operating under 14 CFR Part 121 regulations). As an individual contributor, this role exercises considerable judgement and initiative to solve decisions pertaining to aircraft rotation, tail number assignments, flight cancellations and flight delays.

Key Duties

• As the subject matter expert on duty, this role will determine Systems Operation Control (SOC) operational decisions pertaining to aircraft rotation and tail numbers according to aircraft capability, flight crew qualification, and route limitation.
• Exercise considerable judgement and initiative to ensure appropriate communication with Air Traffic Control (ATC) facilities, as well as, local and national delay programs while ensuring personnel is maintained to effectively manage delays.
• Make decisions to ensure compliance in accordance with Company policy and applicable 14 CFR regulations pertaining to all decisions for flight cancellations, flight delays, added flights, or modifying the routing of flights.
• Influence across the company and several levels up to review and recommend procedural changes.
• Action on long-term strategy for the SOC which drives compliance with company standards without slowing down the pace of the business.
• Determine flights for cancellations, upgrades, or downgrades that impact the fewest number of passengers with the least negative impact to the operation.
• Execute contingency plans and provide ongoing support and communication throughout the recovery.
• Support and direct stations on situations to maintain operational continuity (e.g., aircraft damage, employee injury, hazmat issues/concerns, ensurement of the customer service framework and current security/FAA directives, etc.).
• Monitor daily flight activity and recommend the best course of action to protect passengers and bags during irregular operations.
• Collaborate with a variety of teams to ensure safety & compliance along with the Horizon culture.

Job-Specific Experience, Education & Skills

Required

• 7 years of experience in airline operations, analytics, customer service (or combination of these) with at least 4 of those years in an SOC/Operations role.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Proficiency in software applications, including Microsoft Word and Excel.
• Strong leadership and interpersonal skills.
• Ability to work a variety of schedules including weekends and holidays.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Possess CFR 14, Part 121 Dispatcher license.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$95,500 - $148,000 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 8/3/2023

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.