Senior Technical Partner Manager

Welcome to Jetty, the financial services platform on a mission to make renting a home more affordable and flexible. We've built multiple financial products that benefit both renters and property managers - and we're just getting started.

As a Senior Technical Partner Manager, your mission will be to work with Jetty's enterprise real estate partners (the country's largest companies including Greystar, Cortland, and Morgan Properties) to help meet complex technical needs related to Jetty. You will partner with our Partner Success Managers and Product Managers to ensure all needs of Jetty's partners are met using both process and product capabilities. You will be responsible for implementing a strategy that integrates new technology into old processes at scale, identifying challenges in our current workflows and helping create solutions through process improvements or current technology. Ultimately, you will be providing a best in class partner experience and helping remove blockers from growing revenue.

You will be instrumental in Jetty's overall partnership strategy. This position reports to the Director, Partner Success.

Role & Responsibilities

• Jointly own Jetty's Enterprise partnerships with a Partner Success Manager, with a focus on solving complex troubleshooting issues, customizing processes to meet each partners' unique needs, and ultimately providing a white glove service experience
• Collaborate with the Jetty Product team on new product feature development and resulting impact to partners
• Work closely with the Jetty Sales Operations team to coordinate on new process development and most efficient enablement within Jetty's systems
• Implement a robust project management system to ensure projects with numerous stakeholders stay on track and ultimately live up to partner expectations
• Be a subject matter expert on partner processes, workflows, and systems and how Jetty products work within

Experience & Qualifications

• 5-8 years of experience in a client-facing technical account management or sales engineering role
• Able to effectively communicate, distilling complex or technical concepts and communicating them clearly to a broad range of business and technical stakeholders
• Strong focus on documentation; ability to create structured and clear instructions for all projects and to translate based on the audience
• Demonstrated ability to collaborate cross-functionally and influence stakeholders across the organization to ensure progress and project execution
• Experience with Excel
• Experience with Property Management Software (RealPage, Yardi, Entrata) and knowledge of the multifamily housing industry
• Excited to work in a fast paced environment and tackle evolving challenges as the team scales
• Excited to get your hands dirty to deeply understand how something works while looking to create a better solution

About Jetty

At Jetty, we know renting a home can be a financial challenge. That's why we're on a mission to make renting accessible to everyone. Jetty offers four financial products designed to help our members every step of the renting process: Jetty Deposit, a low-cost security deposit product that dramatically reduces move-in costs; Jetty Rent, a flexible rent payment program to eliminate pricey late rent fees; Jetty Credit, a credit building service that helps renters build credit just by paying rent; and Jetty Protect, an affordable renters insurance product that provides comprehensive coverage in just a few clicks.

Jetty has raised multiple rounds of venture capital from investors including Khosla Ventures, Ribbit Capital, Citi, Valar, and strategic investors. We've built a highly collaborative team working remotely around the country, and we believe in finding the best talent—regardless of where they live. To learn more about life at Jetty, visit jetty.com/careers.

Jetty is firmly committed to building a team as diverse as our Members. We are proud to provide equal employment opportunities for all candidates regardless of race, ancestry, citizenship, sex, gender identity or expression, religion, sexual orientation, marital status, age, disability, or veteran status.

Benefits & Perks

• Health (with HSA and FSA options), dental, and vision insurance through Aetna & MetLife
• 401(k) retirement savings program
• Optional life and disability coverage
• 20 days of PTO + 12 holidays, "Jetty Winter Break," and flexible sick days
• Generous parental leave policy
• Flexible remote work in any US location (keeping east coast hours)
• Stipends to cover WFH set-up, childcare, phone/internet bill, and optional co-working space