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Senior User Researcher - Remote - job 2 of 2

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?

As the first Senior UX Researcher at Clari, you will shape and drive how we deliver data-driven user experience for the category-defining business software. You will inspire your product teams to deeply understand our users and have the field-tested and refined research skills to uncover user behaviors and motivations for key user scenarios and the business needs of our customers. You are a master at prioritizing research needs and efficiently conducting UX research with business users. You will develop a research strategy and innovative methodologies to deliver key insights to inform product decisions.

This is a fully remote opportunity and can be worked from any location in the United States.

Responsibilities

Prioritize, plan, and conduct user research and usability tests with appropriate rigor and uncover in-depth and new insights
Help designers, product managers, and engineers understand research findings and address UX or usability issues
Regularly benchmark usability, establish SUS, across major areas of Clari products
Leverage secondary research (NPS comments, customer feedback, recorded customer calls and other sources) to uncover user behaviors and unmet needs
Educate team members on user research best practices and methods and guide non-researchers to conduct basic user research
Become the research partner who can make sense of data and arrive at actionable insights
Plan and facilitate Design Sprints to help teams test ideas and solve user needs faster

Qualifications

5+ years of user research experience.
Expert in qualitative and quantitative research skills, plans, and methods
Proficient in research tools
Strong analytical and problem-solving skills
High standards of detail, excellence, professionalism, and role model behavior
Extensive experience collaborating closely with UX Design, Product, and Engineering teams on gathering and prioritizing user research needs
A portfolio that includes examples of leading strategic research with significant business outcomes

Perks and Benefits @ Clari

Remote-first with opportunities to work and celebrate in person
Medical, dental, vision, short & long-term disability, Life insurance, and EAP
Mental health support provided by Modern Health
Pre-IPO stock options
Well-being and professional development funds
Retirement 401(k) plan
100% paid parental leave, plus fertility and family planning support provided by Maven
Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
Focus on culture: Charitable giving match, plus in-person and virtual events

It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.

The salary range for this position is $116,000 to $174,000. The compensation package for this position also includes stock options and company-paid benefits, including well-being and professional development stipends.

#BI-Remote #LI-Remote

You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We’d love to have you join us on our journey to remarkable!

If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.

Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.

Clari Glassdoor Company Review

4.6