Senior UX Researcher

Location: Remote, United States Of America
Team: Product Organization

What you'll do

You are a research leader. You define the long-term vision, strategy, and goals for UX research in the US
Your work is focused on medium-to-large goals and research projects that span multiple customer segments and/or teams
You work independently with limited guidance
You partner with PMs, Designers, Engineers, and commercial and client-facing teams to deliver meaningful insights that inform product and design direction, and impact business outcomes
You are able todistill clear customer needs from large, diverse data sets (e.g., behavioral/telemetry, survey, qualitative interviews/usability, etc.) to provide inputs that solve complex business problems.
You help senior leaders understand the decisions they have to make and collaborate with partner teams to identify options and/or recommendations.
You build collaborative relationships with key stakeholders and peers across teams and geographies
You proactively identify and inspect existing mechanisms for sharing user insights to increase their adoption
You create scalable mechanisms to evaluate solutions end-to-end and inspire others to also think about the holistic experience

What you'll need

5+ years of experience leading UX research projects with demonstrated impact, handling all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
5+ years of experience with different research methods including: field research, usability, and survey design
BS in Human Factors, Cognitive Psychology, Human-Computer Design Engineering or related discipline.
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
Passion and capacity to advocate on behalf of our users.
Experience working in with geographically dispersed teams
User research or other experience from a technical field, such as software development, or with automotive industry
The ability to manage ambiguity, lead research efforts autonomously, and multi-task in a fast-paced environment.
You reside in Eastern Standard Time.

What we offer

Competitive compensation package.
Work flexibility program (Working @ TomTom) - work from both home and the office!
Home office benefits, with a setup budget and a monthly allowance to support.
Chance to work abroad for 90 calendar days in select countries and states!
Holiday package that includes your birthday off and a volunteering day per year.
Bring your ideas and innovation to life during our Hackathon, DevDays, and more!
Take on learning opportunities – internal programs, O’Reilly and LinkedIn learning.
The opportunity to join one of the few top tech location specialists and have an impact on the future of mobility.
Be part of a supportive, inclusive, and global culture.

Meet your team

We’re Product Organization. Our team has created a product vision that inspires internally and externally. This should be complemented with a product strategy that guides internal efforts and the setting of Objectives and Key Results. We work closely with designers and engineers while staying synchronized with the rest of the organization. We recognize constraints and limitations related to viability and value, and we also advocate for solutions that solve customer problems while aligning with the direction of the business. Ultimately, we hold responsibility for the success of TomTom’s revolutionary products.

At TomTom...

You’ll help people find their way in the world. In 2004, TomTom revolutionized how the world moves with the introduction of the first portable navigation device. Now, we intend to do it again by engineering the first-ever real-time map, the smartest and most useful map on the planet.

Work with a team of 4,000+ unique, curious and passionate problem-solvers. Together, we’ll open up a world of possibilities for car manufacturers, enterprises and developers to help people understand and get closer to the world around them.

After you apply

Our recruitment team will work hard to give you a meaningful experience throughout your journey with us, no matter the outcome. Your application will be screened closely and you can rest assured that all follow-up actions will be thorough, from assessments and interviews all the way through onboarding. To find out more about our application process

TomTom is an equal opportunity employer

TomTom is where you can find your place in the world. Every day we welcome, nurture and celebrate differences. Why? Because your uniqueness is what makes you, you. No matter your culture or background, you’ll find your impact at TomTom. Research also shows that sometimes women and underrepresented communities can be hesitant to apply for positions unless they believe they meet 100% of the criteria. If you can relate to this, please know that we’d love to hear from you.

By TomTom

If you ever found yourself in a car in the noughties, chances are you’ve used TomTom’s tech. If you use ride-hailing apps, delivery services, in-vehicle navigation systems – anything that runs on maps or uses location data – chances are you’re s...

3 jobs

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Amsterdam, Netherlands

DATE POSTED

July 26, 2023