Job details

Server Break Fix Technician Level 2

Job Overview:

As an intermediate Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work a Monday through Friday 8-to-5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hands support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. As an intermediate Server Break-Fix Technician, you are expected to possess superior knowledge and experience working in Data Centers, with Servers and related knowledge.

How You Will Make An Impact:

Support a large fleet of servers and data centers for a prominent customer

Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches and peripheral devices
Apply an intermediate approach to server repair methods
Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
Perform thorough documentation using the prescribed service ticket management system and OEM portals
Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes) and other data center equipment independently

Order, receive and pull required parts or components accurately as specified in the SOP/WI
Assist in the physical moving of racks and equipment as directed for special projects
Update inventory information as specified in the process and directives
Ensure compliance with the identified process to maintain an organized and tidy work environment
Ensure compliance with environmental health and safety standards within the data center

Ensure compliance with administrative directives
Perform other tasks as directed by management

What You Will Need To Succeed:

Hands-on computer/server hardware break-fix experience

Intermediate knowledge of computer applications
Exposure to service management or ticketing system
Effective communication and listening skills, written and verbal fluency in English
Self-motivated, fast learner
Able to work independently and a proactive team-player

Capable of multitasking with high level of attention to detail
Able to safely lift and move a minimum of fifty (50) pounds

Preferred Qualifications:

Previous ticket system exposure, preferably ServiceNow

Knowledge of computer applications preferably in the Google Workspace
Hardware break-fix experience, preferably in a data center environment

By Milestone Technologies

Milestone's mission is to revolutionize the way IT is deployed and supported worldwide. We aim to be a trusted partner and resource for our clients by creating and executing against a strategy that directly addresses critical business, financial, ...

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INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Fremont, CA

DATE POSTED

June 10, 2023