POSITION PURPOSE:
Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
ESSENTIAL FUNCTIONS:
Check station before, during and after shift for proper set-up and cleanliness.-
Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
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Record the details of the order from the guests, upsell, repeating the order to the guest to check for accuracy.
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Input the order into the Point of Sale computer in exact compliance with department protocol in order to inform the kitchen of the relevant details in the order being placed.
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When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
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Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
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Replenish beverages as necessary and check with guests for overall satisfaction.
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Market and serve upon request any dessert items or specialty beverages.
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Monitor guest satisfaction and present check. Process check per resort procedures.
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Communicate with kitchen chefs and abide by their rules, guidelines and requests.
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Knowledge of food & beverage including food preparation is preferred.
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Perform job functions with attention to detail, speed and accuracy.
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Make progress on multiple assignments under time constraints.
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Ensures that stations are clean, orderly and stocked with the specified condiments and promotional material.
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Ensures that tables are set properly according to assigned station.
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Always completes side duties, including; stocking condiments, folding napkins, polishing glasses, etc.
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Effectively takes guest orders in a timely manner. Ensures that beverage orders are taken within two minutes after guest is seated.
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Maintains complete knowledge of all menu and beverage items, their prices, method of preparation, and availability.
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Performs all other job-related duties as requested.
QUALIFICATION STANDARDS:
EDUCATION
Prior hospitality experience preferred.
EXPERIENCE
Prefer six (6) months to one-year previous serving experience. Prior hospitality experience preferred. Must be able to work evenings, days, holidays, and weekends.
LICENSES OR CERTIFICATES
Must be able to obtain a Health Card from the Southern Nevada Health District and a TAM Card