Overview:
Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Appointments Agent at Courtesy Toyota, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Appointments Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!
Benefits:
Pay and Recognition:
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Weekly pay
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Paid holidays & paid time off
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Deferred Holiday Pay Match
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Paid training
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Stock Awards (select management and front-line team member’s eligible!)
Insurance / Retirement:
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Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
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Up to 12 weeks paid pregnancy leave (disability leave)
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Paid Parental Leave
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Health savings
- Flex spending accounts (tax free)
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Short-term and Long-term disability plans
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Life Insurance (Whole Life and Term)
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401k with company match
Learning, Tuition Assistance and Career Development:
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Digital career path tool to assist with career development
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Continuous training through Asbury's Internal Learning Management System
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Professional growth and development opportunities
Additional advantages:
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Student loan relief resources
- Employee assistance program
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Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
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Aggressive Employee referral program with bonus opportunities
Responsibilities and Qualifications:
Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
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Must be able and willing to receive a high amount of inbound calls
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Partner with the service department to schedule vehicle service appointments
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Greet customers and provide information on shuttle schedule if needed
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Contact and communicate with customers to identify automotive service needs
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Follow all dealership processes and procedures, high frequency of contact with customers
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Thorough documentation of all contacts within the customer management system
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Complete internet lead management service work plans on a daily basis
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Answer all calls in a prompt, professional and courteous manner
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Use scripts to collect all pertinent customer information and document in the system accordingly
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Agents must adhere to Asbury phone scripts
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Excellent customer service skills and motivation to be successful
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High volume incoming and outgoing calls, ranging from 50+ calls per day
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Advanced computer & phone skills
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Minimum typing 35-40 words per minute at minimum
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Experience using customer tracking systems to track calls and appointments preferred
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Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
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Appointment setting experience a plus
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Able to multi-task in a fast paced environment
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Various language proficiency is always a plus
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Team player
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Must be at least eighteen years of age
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Must be able to pass pre-employment screens (background and drug test)