Service Consultant

Welcomes customers at branches and direct them to the appropriate service area, platform or operations. Offer customer orientation regarding banking products and services.

Register customers on branch’s computer system. Follow-up Bank Consultants to assure clients are served within established quality service standards. Perform simple transactions, such as: account balance verification, validation and emission of ATM card, check reorders, address change, stop payments. Support platform and operations on activities and sales initiatives. Assure that all branch areas are organized and clean. Follow standard operating procedures and comply with Quality Service Standards. Complete transactions/documents according to all banking regulations, including BSA/AML, and other Corporate guidelines or procedures.

Supervisory Responsibilities:

This Job has no supervisory responsibilities.

+ 60 Bachelor's Degree Credits Approved in Business Administration

Technical or Commercial Course in Banking Operations

At least two years of related experience.

Accountability

Analytical Discipline

Collaboration & Teamwork

Change Agent

Customer Centric

Self Development

Business Excellence

Character

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.