Job details

Service Coordinator-1st Shift

Job Description:

The primary duty of the Service Coordinator will be to perform the sales and service counter responsibilities of the Factory Service Branch, including actively selling after-sales system solutions and providing product knowledge to both
distribution and end-users.

Hours: 1st shift Monday through Friday

Duties and Responsibilities of the Service Coordinator:
Operations / Sales

Perform sales and service counter procedures including answering phones, placing orders, logging in
tools, and assisting walk-in customer traffic.
Perform sales and service counter duties including draw parts from stock as needed to service
counter trade.
Maintain monetary transactions, record maintenance and assist with inventories as required.
Perform counter procedures including answering phones, placing orders, logging in tools, and
assisting walk-in customer traffic.
Visually inspect goods received and route for storage, repair and/or service.

Shipping / Receiving

Assist in receiving and recording units, parts and accessories ordered or returned for repair, service
and/or stock.
Assist in performing a variety of shipping and receiving duties in accordance with prescribed
procedures.
Fill and pack orders and repairs for shipment to customers; prepare shipping documents and
determine shipping charges.
Assist in loading and unloading trucks and operate material handling equipment.

Administrative

Responsible for quality of work, safety and housekeeping in area assigned.
Perform other duties as assigned or necessary.

Education and Experience Requirements

Requires an education equivalent to high school diploma or GED.
Experience of two to three years in a customer service position is preferred.
At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.
Must possess effective business communication skills and ability to understand local branch market.
Must be proficient in computer skills and Microsoft Office applications.
Looking for candidates who are Bilingual in Spanish

By Milwaukee Tool

Our mission is to work side-by-side with real users in the professional trades to understand the demands of a constantly changing workplace and how we can best deliver solutions for a safer, more productive jobsite. Through a thorough evaluation o...

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FUNDING

Private

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Brookfield, WI

DATE POSTED