Service Desk Agent - SLC - job 1 of 2

Job Description

What success looks like in this role:

Provide friendly and efficient customer service
Strive for a high level of first contact resolution
Respond to and resolve customer requests, in relation to software, hardware and network operations
Accurately document calls and incidents
Manage time and workload to meet predetermined service levels
Assign incidents and requests to the correct support group
Provide clients with a reference number for their incident/request
Understand various media sources that interface with the Service Desk
Become multi-skilled as workload changes occur within the Service Desk
Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc)

You will be successful in this role if you have:

Required:

Must be able to perform technical diagnostics of computer hardware, software, and network connectivity in a call center environment with clients over the phone.

Preferred:

IT Service Desk experience
Call center experience
Working knowledge computer, data, voice and network systems

***MUST BE LOCATED IN SALT LAKE CITY AND REPORT TO THE OFFICE.

***THIS POSITION IS CURRENLTY HYBRID.

4750 West 2100 South, Suite 300
Salt Lake City, UT 84120
United States of America

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity