Service Desk Support Specialist

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Summary: Serves as first level of support for end users. Provides support with computers, access, equipment, and/or software. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and Ivanti requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, may coordinate with other teams or departments to resolve user problems. All duties should be performed in a manner that promotes teamwork and reflects the mission and culture of Silver Cross Hospital.

Requirements: High School graduate or equivalent. Associates of Arts in Information Systems or Technical certifications preferred. Minimum of 5 years of computer or help desk experience preferred. Experience with Cerner Millenium preferred. Clinical background or understanding of healthcare IT environment preferred, but not required.

Benefits for You:

At Silver Cross Hospital, we care about your health and well-being and that’s why we work hard to provide quality and affordable benefit options for you and your family. Our comprehensive benefit package includes 4 different Blue Cross Blue Shield Medical plans to choose from as well as dental, vision and life insurances. Other benefits our employees enjoy include PTO & Sick Banks, Tuition Reimbursement, Flexible Spending Accounts, Employee Assistance Program and our 401(k) Savings plan with a match. Benefits are available for our part-time and full-time staff.

Work Shift Details:

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