Service Desk Support

Yakshna Solutions, Inc., (YSI) is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a highly qualified Onsite Service Desk Support. The selected candidate will be able to communicate effectively (written/verbal), possess strong interpersonal skills, be self-motivated, and be innovative in a fast-paced environment.

Required Qualifications and Skills:

• Provides on-site Service Desk support staffing the service desk in support of the day-to-day operations and support of the applications.
• Demonstrated experience providing end-user support for desktop and application software,
• Knowledge of desktop and server operating systems,
• Strong written and oral communication,
• Strong interpersonal and relationship-building skills.
• Top Secret Clearance required*

Job Types: Full-time, Contract

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• College Park, MD 20740: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to work ONSITE in College Park, MD?

Experience:

• Help desk: 5 years (Preferred)
• Desktop operations: 5 years (Preferred)
• end-user support for desktop and application software,: 5 years (Preferred)

Security clearance:

• Top Secret (Preferred)

Work Location: In person